Welcome to the new Fontana Hyundai. We have trained professional staff to assist you with all your vehicle's needs. We look forward to seeing you. Please make an appointment or stop by the dealership. Welcome to the new Fontana Hyundai. We have trained professional staff to assist you with all your vehicle's needs. We look forward to seeing you. Please make an appointment or stop by the dealership.
I am writing to formally express my deep dissatisfaction regarding my recent vehicle purchase with your dealership. On September 18, 2025, I purchased a 2025 Hyundai Sonata SEL Convenience under the belief that I was agreeing to a 72-month loan at an APR of 4.69%. However, I later discovered that the loan I signed was actually for 84 months at an APR of 5.698% that I am now stuck with.
This discrepancy is troubling, as I had made it clear that 72 months was the maximum loan term I was willing to consider. Sales Manager Benjamin Verduzco had also acknowledged this both during our discussions and in a subsequent phone call, affirming his understanding that we had agreed on a 72-month term.
Unfortunately, after spending several hours at the dealership and feeling worn down, I was presented with the final documents by Finance Manager Michael Mendes. At no point was I explicitly informed that the terms reflected an 84-month loan at a higher APR. I signed under the impression that the documents aligned with the agreement I had discussed with Mr. Verduzco.
When I brought this issue to the dealership’s attention, I was told that, no action could be taken. I find this response unacceptable, as it disregards the clear misrepresentation of terms that occurred during the transaction.