Vérifié ClientDear Ms. Kim,
Thank you for sharing your feedback regarding your recent Subaru repair. I’m sorry that your experience did not reflect the level of communication and convenience you expected from a Subaru Certified Collision Center.
Your comments about scheduling, payment transparency, and finish quality were important for us to hear. We’ve reviewed your repair and confirmed that all work meets Subaru’s certified repair standards, but we recognize that communication and customer experience matter just as much as the quality of the repair itself.
Your feedback has been shared with our team as a reminder of how important clear communication and follow-through are at every step. We’re committed to using this experience to strengthen those processes moving forward.
Thank you again for choosing Fix Auto Chicago and for giving us the opportunity to learn from your experience. We truly appreciate your trust in allowing us to repair your Subaru. I’ve copied our General Manager, Johnny Matney, so he’s aware and can assist if needed.
Warm regards,
Peter Reszczynski | President
Dear Ms. Kim,
Thank you for sharing your feedback regarding your recent Subaru repair. I’m sorry that your experience did not reflect the level of communication and convenience you expected from a Subaru Certified Collision Center.
Your comments about scheduling, payment transparency, and finish quality were important for us to hear. We’ve reviewed your repair and confirmed that all work meets Subaru’s certified repair standards, but we recognize that communication and customer experience matter just as much as the quality of the repair itself.
Your feedback has been shared with our team as a reminder of how important clear communication and follow-through are at every step. We’re committed to using this experience to strengthen those processes moving forward.
Thank you again for choosing Fix Auto Chicago and for giving us the opportunity to learn from your experience. We truly appreciate your trust in allowing us to repair your Subaru. I’ve copied our General Manager, Johnny Matney, so he’s aware and can assist if needed.
Warm regards,
Peter Reszczynski | President