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Southern Team Hyundai

Score moyen
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(2 609 Avis)
63

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
Avis original
Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5Évaluation globale 2,6/5
161
Total des ReScores
4,8
Moyenne de ReScore
63
Score NPS ®

Détails de l'entreprise

À propos

At Southern Team Hyundai, our highly qualified technicians are here to provide the best service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence. At Southern Team Hyundai, our highly qualified technicians are here to provide the best service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our commitment to excellence.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(540) 362-4800

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Heure de l'Est (É.-U. et Canada)
6520 Peters Creek Road Roanoke, VA 24019
Service après-vente's Avis
Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5Évaluation globale 4,7/5
4,7
(2 609 Avis)

PF
gravatar
Pierre F.
Roanoke, VA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
10/12/2023
0
Catégorie : Service
Told to leave the car, then no service.
On 10/11/2023 I called STH and asked if I could make an appointment for the yearly Safety Inspection. I was told that appointments were not made for that purpose, I was just to leave the car and it would be taken care of sometime during the day. Same afternoon, I drove the Sonata and left it there, my wife drove me back home.

Next day, 10/12/2023, at 17:30, my wife drove me back to STH. Ready or not, we absolutely needed the car on the 13th for babysitting purposes. I was told: "they couldn't get to it, but we could give you a carwash." Sorry, but I don't leave a car all day for a car wash.

We've been Hyundai owners [4 cars: 1 Sonata, 3 Elantras] since 2006, all 4 cars purchased at this garage, the last Elantra in 2018. All cars always serviced there, always. Frankly, as an old customer I expected better than this unreliability.

If I'd been told, "we are very sorry but presently we can't do inspections", I would have understood and taken the car elsewhere, by now it'd be done.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.