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SureCritic / Entretien de la voiture / First Automotive Inc
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First Automotive Inc

Score moyen
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(825 Avis)
97
Écrire un avis
Prendre Rendez-vous

Détails du score

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
97
Score NPS ®

Détails de l'entreprise

À propos

Over 30 years experience providing our customers with the finest automotive repair experience. We don’t just fix cars,
we help people. Over 30 years experience providing our customers with the finest automotive repair experience. We don’t just fix cars,
we help people.

Catégories
Entretien de la voiture, Vidange, Atelier de réparation
Contact
(315) 457-5371
Visiter le site web
Closed
Heures d'ouverture

Heures d'ouverture

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
717 Old Liverpool Rd Liverpool, NY 13088-6034
Obtenir des directions
First Automotive Inc's Avis
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
5,0
(825 Avis)
Écrire un avis
Avis récents
CB
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CATHERINE B.
Baldwinsville, NY
Audi A3
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/15/2025
client vérifiéVérifié Client
10
Perfect customer service
Thank you so much!
GS
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GORDON S.
Jamesville, NY
Ford Escape
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2025
client vérifiéVérifié Client
10
New Tires
We needed new summer tires for our Escape. Russell gave me a great price and had them ordered in and mounted within a couple of days. He even had paperwork available for a mail-in rebate! The winter/summer swap-over will be at home, as the snow tires are on their own rims. But the drop off and pick up process was easy. The lobby/waiting area is clean and well-lit, with a TV for entertainment.
CT
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CHRISTINE T.
Liverpool, NY
Volkswagen Arteon
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2025
client vérifiéVérifié Client
10
Always excellent service
I always feel that they take good care of me and I trust First Automotive!!!
RP
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ROBERT P.
Baldwinsville, NY
Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/10/2025
client vérifiéVérifié Client
10
Tire Change
Went in for my spring tire swap - snow to summer tires. As usual everything was fine. Comfortable seats, a little pleasant chat and then all done and ready to go!
BC
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BARRY C.
Liverpool, NY
Nissan Sentra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2025
client vérifiéVérifié Client
10
Been a long time customer with Mark for about over 30 years. Nothing but EXCELLENCE ❤️❤️❤️❤️❤️❤️
Russ is outstanding each time you walk in the door or call. His background and expertise in the auto industry nothing but EXCELLENT. Russ is a valuable asset with Mark ❤️ Mark is the absolute best Owner and Mechanic and takes pride in all his work. Mark wouldn't have the Business he has with repeat customers if Satisfaction, Honesty, Integrity and Kindness wasn't First and Foremost!
We have so much Trust & Respect for Mark, Russ and the entire staff ❤️❤️❤️
NA
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Nicole A.
Liverpool, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/25/2025
10
Reliable, professional, personable.
First automotive has excellent customer service, excellent work, and friendly staff. I appreciate their honesty. They have helped me so much - I would recommend!
RL
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Rick L.
Liverpool, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/24/2025
10
Excellent, honest service!
I have taken my vehicles to First Auto for years. I always know they will do excellent work and they are honest, sincere people.
Thank you, First Auto!
LD
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Laurence D.
Liverpool, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2025
10
Great service
I found myself needing help with my heavy duty truck. They were able to get me in quickly and perform the work. Very friendly group who are there to help.
CB
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Cristie B.
New Gloucester, ME
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/21/2025
10
A Miracle in the Midst of Mayhem
My daughter and I were driving back from Canandaigua to Maine after the funeral of her father. She was driving his truck and after about an hour of driving it lost power just in front of the exit which was two miles away from First Automotive. Thankfully she was able to start it back up again. We had never been in the area before and we were stranded. The team at First Automotive was more than professional. They were very understanding and were able to diagnose the issue and get us back on the road in no time. I wish we lived in the area so we could be regular customers. After fixing the vehicle they even took it for a test drive to make sure we would make it home. We are so grateful to First Automotive for being such a blessing to us during a difficult time. I would recommend this company to anyone looking for a new auto repair shop.
WM
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Willuam M.
Liverpool, NY
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/18/2025
10
Great. service know what there doing. Keep up the excellent work. Bill
Great svc
SZ
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STEVEN Z.
Bellerose, NY
Toyota RAV4
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/07/2025
client vérifiéVérifié Client
10
Great staff
They were very patient with answering my questions and helpful! They responded in a timely manner and quick turnaround time. Extremely satisfied with the service provided and would recommend to friends.
Client vérifié
Liverpool, NY
Mercedes-Benz Sprinter Crew Van
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/04/2025
client vérifiéVérifié Client
10
great place
always helpful and honest with what needs to be done
PK
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PETER K.
Liverpool, NY
Toyota Camry
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/28/2025
client vérifiéVérifié Client
10
Very helpful to my wife
Took care of a windshield wiper blade promptly. Thank you!
MR
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MIKE R.
Liverpool, NY
Ford Fusion
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/22/2025
client vérifiéVérifié Client
10
2014 steering rack
I spoke w Russ (cust serv)
As I walked in ,
Explained my son was driving home from auburn, and steering locked up,
So we dropped off w Mark and
Russ explained the scenario, and would text me the estimate,
And the next morning (thur)he text me estimate,
All parts in stock at local parts comp, said it would be done later in the day,
Sure enuff, text me by 3pm, it was done,
Thankful for such an amazing 👏 and awesome experience,
This is the best car fa elite in Liverpool..
Best part is it's a family owned business and not a franchise ..
Thank you 😊
Client vérifié
Syracuse, NY
Toyota Camry
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/15/2025
client vérifiéVérifié Client
10
fast, efficient service
Excellent overall experience
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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