Randall and the crew as always do a great job. They always check and if they find anything abnormal they contact me and advise but never pushy. Some of their services are a little pricey but I will always recommend because they do a good job and stand behind their work.

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Blaine C.

Troutville, VA

Toyota Tundra 4WD Truck

12/10/2018

Vérifié Client

Honesty with a smile.

Great friendly service with good quality automotive service.

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RANDALL Y. de Fincastle Automotive a répondu le 12/11/2018 12:09 PM

It was a delight to meet you and chat with you. Thanks for choosing us and let us know any time we can be of assistance!

Jarrett R.

Eagle Rock, VA

Ford F-150

12/07/2018

Vérifié Client

Trust and honesty.

I love going here because I don't have to worry about some sleazy mechanic trying to scam me. Randal and his team go above and beyond every time I go there. I know that even if my wife goes there she'll be treated like family and get the best service from a knowledgeable team.

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RANDALL Y. de Fincastle Automotive a répondu le 12/11/2018 12:11 PM

We enjoy being of service to you Jarrett, and I am delighted to hear that you feel a part of the Fincastle Automotive family.

Charles G.

Fincastle, VA

Ford Police Interceptor

12/04/2018

Vérifié Client

These people are good!

In September 2017 I had a check engine light on our 2008 F250 SD Diesel. The first Ford dealer we took it to could not determine the error and thought it might me a crack in the instrument cluster circuit board - Estimate 1 - 2 weeks and as much as $1.500. We had a trip planned and decided to postpone any further action at that time. The Check Engine light cleared itself and did not return so we decided to wait. In April 2018 the fuel gauge quit working so I took it to an independent shop and made the mistake of telling them about the Ford diagnosis of cracked Instrument Cluster circuit board. They apparently locked in the a bad IC board and spent over three weeks trying to get a replacement board only to have more trouble indications than when we took the truck in. Again, we had a trip planned with reservations etc. So we headed out with a non functional fuel gauge. In August we got an error message that we had a drive train problem and the truck was going in to "Limp home mode". The Ford dealer in Salt Lake City, Utah replace the transmission temperature sensor and wanted to replace the IC board but we declined and we were able to get back to Virginia. SO we are back home and we are getting a "Cleaning Exhaust" message almost constantly and the truck did go back in to "Limp Home" mode. Long lead up to the fact that we then took the truck to Fincastle Automotive and I again reiterated the cracked IC board diagnosis. Except, the techs at Fincastle Automotive actually did some trouble shooting and determined that the main issue was clogged exhaust particulate filter - which did throw a code that no one else apparently ever noticed, The fuel gauge was the sensor in the tank and we did have an issue with a wiring harness. While it was in the shop we had some other maintenance items taken care of and they also detailed our truck. Took a little over a week but everything seems to be fine now AGAIN, THESE GUYS ARE GOOD. THANKS TO EVERYONE AT FINCASTLE AUTOMOTIVE. And they are great people to talk to

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RANDALL Y. de Fincastle Automotive a répondu le 12/11/2018 12:01 PM

Thanks for your remarks and commendations! We appreciate your business and your trust. We look forward to partnering with you in the maintenance of a dependable ride for years to come.

Jearl L.

Buchanan, VA

Chevrolet Pickup

11/30/2018

Vérifié Client

Great Garage.

Very friendly, extraemly clean, Make sure you understand what needs to be done before proceeding. Do the job in a timely manor . We had our Pick up worked on over there and was very satisfied. Would i go back ?? We sure will . They are Christian People. We loved that. Thank you for a job well done.
JSL

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RANDALL Y. de Fincastle Automotive a répondu le 12/11/2018 12:13 PM

Your Classic Truck deserves excellent care and we are honored that you chose to let us help with its upkeep. We look forward to next time we can assist you.

Mark and Marie T.

Fincastle, VA

Dodge Durango

11/29/2018

Vérifié Client

Super nice folks. In and out in no time

Called at last minute to get inspection. My bad. Worked me in the next day. Great service

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Kevin K.

Fincastle, VA

Toyota Sienna

11/23/2018

Vérifié Client

Excellent Customer Service!

The customer service is excellent! The staff is well mannered, polite, and very thorough in explaining services provided. The waiting area is very clean and customer friendly. I will continue to bring my vehicles there for service.

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Client vérifié

Buchanan, VA

Jeep Grand Cherokee

11/14/2018

Vérifié Client

Friendly and prompt

Very friendly staff. Prompts service. Nice waiting area with toys provided for little ones. Very happy with my experience and will return in the future!

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Mark C.

Dublin, VA

Mercedes-Benz 300SD

11/08/2018

Vérifié Client

they went the extra mile to line up my front end! YUGE ATA BOY!!

I had a 1983 Mercedes Benz 300SD that was severely out of alignment. They went all out to get it RIGHT, and they did. It drives as good as NEW! For the age of the automobile they did a OUTSTANDING JOB!!!
.My hats off to the young man that did the work, he kept at it and got it RIGHT!!!! Great front end alignment tech!!
A YUGE THANK YOU for getting it done in a timely manner and doing a great job!!

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RANDALL Y. de Fincastle Automotive a répondu le 12/11/2018 12:15 PM

Thanks for the shout-out about the alignment on your Mercedes, Mark. Every job here is unique and it is our goal to get it right on the first time and every time.

You showed outstanding commitment to drive a great distance to get the results your car deserved! Good Luck to you!

Doug H.

Fincastle, VA

Toyota Camry

11/07/2018

Vérifié Client

review

Competent mechanics, organized and dependable. Not the cheapest place to get your car repaired, but the work will be done right the first time

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Blaine C.

Troutville, VA

Toyota Highlander

11/07/2018

Vérifié Client

Honest and dependable staff

Very friendly and professional staff. The work that was performed on our highlander was great. I will continue to do business with this shop. I will recommend this shop to our friends and family.
Blaine Coon
Troutville Va

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Hal (Harold) W.

Fincastle, VA

Ford F-150

11/01/2018

Vérifié Client

These guys define customer service.

This is the first time that ive taken a vehicle here. Had a metal brake line fail on my Ford f250. It was taken care of in a very timely fashion. Randall and Mark were both very professional but even more importantly they were very respectful and courteous. I have found very few automotive repair shops where i have had complete trust in the people doing the work. Keep up the good work guys.

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RANDALL Y. de Fincastle Automotive a répondu le 11/06/2018 09:22 AM

Thanks for your complements, Hal. We were glad to get your truck's brakes into trustworthy condition again. Please do not hesitate to reach out to us next time we can be of assistance to you! --Randall

Edward W.

Buchanan, VA

Mercedes-Benz 560SL

10/23/2018

Vérifié Client

Qualified for about anything.

Always do a great job. Very courteous.

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Dick (Richard) T.

Fincastle, VA

Mitsubishi Endeavor

10/15/2018

Vérifié Client

Best service in the whole Botetourt and Roanoke area

Needed a bad sunroof leak fixed after a monsoon rain a short time ago. Was taken care of quickly and the problem was solved without any further leaking. Bring both our vehicles here for service since they opened and will continue to do so. Try it =you'll like it.

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David C.

Oriskany, VA

Buick Lucerne

10/11/2018

Vérifié Client

Great workers

The new waiting area is very comfortable. The crew is very polite and respectful. They explained in detail what was going to be done and then what was done.

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