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Ovy 80

Fiesta Hyundai 59

Care 36

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Susan M.

Santa Fe, NM

10/18/2022

Catégorie : Service

Actual Service Was Great;Dealership Not So Much Any More

My 2020 Kona was due for an oil change so I tried making an appointment on the app. Was advised that Fiesta Hyundai no longer processed app-generated appointments. When I finally remember to call the dealership, the earliest appointment was three weeks out. I almost went some place else, BUT the service department has always been exceptional so I decided to wait. My advisor Octaviano V and technician Lisamae did not disappoint. Service was quick, and I was promptly called when it was apparent that I needed an air filter and cabin filter. I appreciated the call, but when I asked for a discount or coupon for the work, my advisor apologized, and I was told the service department no longer offered discounts nor had access to coupons. What should have been an inexpensive oil and filter change turned into a $225.41 bill. Like I said, I’ve always loved the service I receive in the service department, but it seems the dealership is undergoing an organizational change and had opted to cut out services I enjoyed in the past. I did receive a call from David Hill at Fiesta Hyundai today who would like to discuss what is going on, and I will call him back tomorrow. I just hope his promises of better dealership services come to fruition in the future.

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