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SureCritic / Concessionnaire Hyundai / Fernelius Hyundai
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Fernelius Hyundai

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(512 Avis)
75
Écrire un avis
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Détails du score

5 stars
83%
4 stars
10%
3 stars
2%
2 stars
1%
1 star
1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
Avis original
Évaluation globale 2,2/5Évaluation globale 2,2/5Évaluation globale 2,2/5Évaluation globale 2,2/5Évaluation globale 2,2/5
14
Total des ReScores™
4,6
Moyenne de ReScore™
75
Score NPS ®

Détails de l'entreprise

À propos

Welcome to Fernelius Hyundai. Our top goal is to provide excellent customer care for everyone who walks in our dealership. Welcome to Fernelius Hyundai. Our top goal is to provide excellent customer care for everyone who walks in our dealership.

Catégories
Concessionnaire Hyundai, Réparation automobile, Entretien de la voiture
Contact
(906) 632-3300
Heures d'ouverture

Heures d'ouverture

Mon
7:30 AM - 5:30 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
closed
Sun
closed
* Aucun Fuseau Horaire Fourni
2988 Ashmun Street Sault Sainte Marie, MI 49783
Obtenir des directions
Service après-vente's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(512 Avis)
Écrire un avis
Avis récents
GK
gravatar
George K.
Sault Sainte Marie, MI
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
12/24/2022
0
Catégorie : Service
Serviced car turned out to have issues
They sold me a serviced car, one that has passed through their service dept. So I trusted them. The next day it turned out to have several issues. First, the tires do not match on all wheel drive. One back tire is new and the others are older. That's a very bad match for AWD. Somebody replaced just one tire. Then there are leaks in the shocks and seals. And codes that were not dealt with. I've raised the issue with them and I am carefully waiting for their response. If they fix them, I will be happy to rescore them.
If not, I would have to say don't trust even their serviced used cars for sale--they may have hidden issues.
MN
gravatar
MICHELE N.
Sault Sainte Marie, MI
2020 SANTA FE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/12/2022
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Fantastic service!!
WF
gravatar
WILLIAM F.
Marquette, MI
2018 SONATA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/08/2022
client vérifiéVérifié Client
10
Catégorie : Service
RECALL SERVICE & OIL CHANGE
TERRIFIC! THE SERVICE MGR. WENT THE EXTRA MILE.
LB
gravatar
Lisa B.
Hessel, MI
2022 Hyundai Santa Cruz
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/14/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Calvin Burnside
I would and do recommend Fernelius Hyundai to anyone who is looking for a dealership that stands behind their clients and services what they sell.
Todd R A., SERVICE MANAGER de Fernelius Hyundai a répondu le 03/17/2022 04:34 AM

Thank you for your recommendation and kind comments, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle(s) in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
MA
gravatar
Megan A.
Sault Sainte Marie, MI
2021 Hyundai Palisade
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/08/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Helpful staff and efficient service
I appreciate the friendly helpful staff answering all my questions, and service completed in a reasonable time.
Todd R A., SERVICE MANAGER de Fernelius Hyundai a répondu le 02/10/2022 04:32 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
JV
gravatar
Julie V.
Sault Sainte Marie, MI
2019 Hyundai Santa Fe
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
02/02/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
CHEERS
Feel like I’m walking into “Cheers” where everybody knows your name!?
Todd R A., SERVICE MANAGER de Fernelius Hyundai a répondu le 02/06/2022 10:59 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
CR
gravatar
Christa R.
Sault Sainte Marie, MI
2021 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2022
Type de service : Maintenance
client vérifiéVérifié Client
9
Catégorie : Service
Oil change
Great facility, great staff, friendly service. Would definitely recommend buying from these guys!
Todd R A., SERVICE MANAGER de Fernelius Hyundai a répondu le 01/28/2022 11:39 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
GP
gravatar
Gary P.
Marquette, MI
2018 Hyundai Sonata
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/27/2022
Type de service : Repair
client vérifiéVérifié Client
10
Catégorie : Service
service
Service was exceptional.
Todd R A., SERVICE MANAGER de Fernelius Hyundai a répondu le 01/28/2022 11:39 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
JB
gravatar
Judy B.
Moran, MI
2019 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/27/2022
Type de service : Maintenance
client vérifiéVérifié Client
6
Catégorie : Service
Have had better service.
Overall the service is good. Let us down on the tire situation.
Todd R A., SERVICE MANAGER de Fernelius Hyundai a répondu le 01/27/2022 07:00 AM

No excuses here, we are very sorry we let you down in certain aspects of your service and process, we certainly strive to create a 5 Star experience for all of our customers.  Thank you for bringing this to my attention, phone skills and scheduling will be addressed, we appreciate your business and look forward to providing the best service experience in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
Client vérifié
Alanson, MI
2017 Hyundai Elantra
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/13/2022
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Great service
Excellent customer service
Todd R A., SERVICE MANAGER de Fernelius Hyundai a répondu le 01/14/2022 04:07 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
TA
gravatar
Thomas A.
Sault Sainte Marie, MI
2013 Hyundai Accent
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
01/04/2022
Type de service : Maintenance
client vérifiéVérifié Client
8
Catégorie : Service
ok
n/a
Todd R A., SERVICE MANAGER de Fernelius Hyundai a répondu le 01/05/2022 04:34 AM

Thank you for taking the time to evaluate your experience in our Service Department.  The tablet check in is a new process and we are working on incorporating the process smoothly.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
Client vérifié
Sault Sainte Marie, MI
2019 Hyundai Tucson
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
12/28/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Good service.
The service was great. The atmosphere was friendly and welcoming.
Todd R A., SERVICE MANAGER de Fernelius Hyundai a répondu le 12/28/2021 10:25 AM

Thank you for taking the time evaluate your experience in our Service Department, we appreciate the feedback and look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
Client vérifié
Brimley, MI
2018 Hyundai Ioniq Hev
ReScore Avis™
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/12/2022
client vérifiéVérifié Client
10
Catégorie : Service
Service manager is on top of things
Service manager, Todd, does an awesome job staying on top of issues in his department. He has always gone above and beyond to resolve my concerns and not minimize them. He has addressed my recent service experience that was less than acceptable. Looking forward to better experiences in the future. Thanks Todd!
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
12/22/2021
Type de service : Maintenance
3
Catégorie : Service
Service is not what it used to be
In the past, the service department went above and beyond to provide excellent service. They have a new service writer who failed to follow through and insure all repairs requested at scheduling were completed. This caused a lot of unnecessary inconvenience and aggravation. Also, it seems the ability to get quick appointments may be over, so plan ahead and prepare for a week wait.
Todd R A., SERVICE MANAGER de Fernelius Hyundai a répondu le 12/23/2021 01:05 PM

Thank you for your response, after looking into process, procedure and time stamps I do see this repair process could've been handled in a much more efficient way.  We are looking into that and again thank you for bringing it to our attention.  Looking forward to seeing you for future services with our utmost diligence and attention.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
Todd R A., SERVICE MANAGER de Fernelius Hyundai a répondu le 12/31/2021 04:17 AM

We have addressed the short comings of your last service appointment and appreciate your feedback.  Please feel free to re-score your Sure Critic response at your earliest convenience it would be greatly appreciated.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
DB
gravatar
David B.
Sault Sainte Marie, MI
2018 Hyundai Tucson
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/14/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
Service is excellent
The service department picked up and delivered my Tucson. The service was done promptly and at a fair price. What’s not to like?
Todd R A., SERVICE MANAGER de Fernelius Hyundai a répondu le 12/15/2021 05:06 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
JS
gravatar
Jacqueline S.
Kincheloe, MI
2020 Hyundai Kona
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/10/2021
Type de service : Maintenance
client vérifiéVérifié Client
10
Catégorie : Service
great results all in all
Things got done well, I'm telling everyone that if you need an oil change make sure you get on the schedule wayyyy before you need it done..
Todd R A., SERVICE MANAGER de Fernelius Hyundai a répondu le 12/14/2021 04:09 AM

Thank you for your recommendation, we appreciate the positive feedback and as always we look forward to providing excellent service for you and your vehicle in the future.

Thanks Again
Todd R. Alexander
Service Manager
Fernelius Hyundai
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