Faulkner Hyundai is the #1 Hyundai Dealership in Customer Satisfaction in Philadelphia, PA. Our Hyundai Factory Trained Technicians are here to help you with all of your maintenance and repair needs. We offer a free shuttle service, free food, and free Wi-Fi! Call us today to schedule an appointment, or visit our convenient Service Faulkner Hyundai is the #1 Hyundai Dealership in Customer Satisfaction in Philadelphia, PA. Our Hyundai Factory Trained Technicians are here to help you with all of your maintenance and repair needs. We offer a free shuttle service, free food, and free Wi-Fi! Call us today to schedule an appointment, or visit our convenient Service Scheduler online! ...more
Service Missteps and Damage:
Hours after leasing the vehicle, I noticed a seat puncture, which the dealership attempted to repair but failed to match the original material.
During a subsequent warranty service visit, the dashboard was visibly damaged in multiple areas by tools, the HVAC panels and controls were scuffed, loose screws left throughout the cabin, and grease stains were left on the light grey Nappa leather interior.
Each time I brought the vehicle in, it was returned in worse condition than when I dropped it off. These issues prompted the need for a resolution, which the dealership has yet to provide fairly.
Unfair Resolution Terms:
The dealership offered to replace my 2024 Santa Fe Calligraphy with a 2025 model but presented terms that were worse than Hyundai’s national lease offers.
The proposed money factor was significantly inflated compared to Hyundai’s current national rate, and the dealership failed to compensate me for the depreciation I have already paid.
Additionally, the replacement vehicle’s MSRP was inflated with unnecessary accessories, further increasing the cost. The proposed offer actually positioned the dealership to make more money from this deal than if someone walked into the showroom to buy the same vehicle.
Dismissive Customer Service:
The newly appointed general manager Tim repeatedly dismissed my concerns, relying on copy-pasted responses and failing to address the inequities in the proposed deal.
Their approach demonstrated a lack of genuine interest in resolving the issue, leaving me no choice but to escalate this matter to Hyundai Corporate.
As a loyal Hyundai customer—this being my third new Hyundai—I expected far better. Instead, I’ve experienced a series of missteps, poor communication, and a failure to take accountability. This has been one of the most frustrating car-buying and service experiences I’ve ever had.
If you value your time, money, and peace of mind, I strongly urge you to consider other dealerships. While Hyundai as a brand has a strong reputation, Faulkner Hyundai falls far short of that standard.