Put my car in and oaid them £2800 and never even looked at my car. Went back ten days later and took my car minus £2800.
Be very carefull to stay away.
KW
Kathryn W.
England
03/27/2025
0
Bunch of cowboys and thieves
Do not use these Fastlane Autocare - The FastFit Centre . They took
£1400 off me last week for a part that didn't need replacing and now I have to get the broken part replaced by someone else. They was meant to fix the low pressure egr valve which i had in 3 garages before these cowboys where i have proof of the error code but no one could get the part apart from the shit lane auto centre so i put my trust in these and they have put a new high pressure one on instead. I have just been to hyundai in Cheshire oaks this morning after picking my car up where they confirmed they haven't done anything to the broken part or touched the low pressure egr valve and left it disconnected,so the car runs. Nothing but robbing thieving scum !!!!
Rang me yesterday saying I needed a new turbocharger and a new low pressure egr valve £2800.
Ive asked to speak to the manager numerous calls . I went in for a low pressure egr valve and came back with a new high pressure egr valve and still broken low pressure valve ... the company has been dissolved 3 times for not paying the taxes and want money upfront.
What company takes money off a customer first then rings up for more.... these need shutting down.
First picture clearly states low pressure egr valve on diagnostic computer
JH
John H.
Wythenshawe, England
03/24/2025
0
Wouldn’t let this outfit near my Vehicle
Made appointment with Fastlane Autocare on a Friday read a report below regarding a Battery Replacement Cancelled Monday.
RT
Roger T.
England
12/08/2024
0
Avoid Avoid Avoid
No Stars - Avoid Fastlane / Happy Camper at All Costs
Dealing with Fastlane / Happy Camper has been the worst experience I’ve ever had in the motor business. Their website falsely claims they are NCC-approved (National Caravan Council), but upon checking, the NCC confirmed they have no connection with them.
I brought in my 1972 T2 VW camper for welding and a partial respray in early June, expecting the work to take 2–3 weeks. They demanded 50% upfront to "secure the time slot." Weeks passed with little communication, and when I finally insisted on proof of progress, I discovered via photos that the van had been sitting untouched outside their premises for over two months!
Throughout this period, we were consistently lied to. Every time we called for updates, we were told the work was underway and nearing completion—claims that were blatantly false. It became clear that the intention was to stall us with excuses, as no work had been done at all.
After 3.5 months, they declared the job complete, but the results were horrifying. The paintwork was sloppy with an uneven finish, overspray on the bumpers and number plates, and even a red-sprayed radio aerial. Entire panels were left unsprayed, and a large rusty hole in the sliding door remained untouched. They had the audacity to demand full payment for this shoddy work.
To make matters worse, the company trading under "Happy Camper" was dissolved over a year ago, according to Companies House. Despite this, they are still using that name for invoices and correspondence. Fastlane have also been issued with a final strike off notice.
Upon driving the van home (after using a spare key as they withheld the original), the rear number plate fell off, and I discovered additional issues, including a failed leisure battery and a non functioning rear light cluster. Photos of my van were used on their social media without permission, and when I requested removal, I was immediately blocked.
I’ve since had to take the van to a reputable spray shop, which revealed Fastlane had cut corners—no welding was done, just filler pushed into gaps, and the paint was applied over old paint instead of bare metal. I had to pay for the entire job to be redone properly.
Avoid this company at all costs. Read all reviews carefully—many glowing ones seem suspiciously fake.
RT
Roger T.
England
12/08/2024
0
Avoid Avoid Avoid
No Stars - Avoid Fastlane / Happy Camper at All Costs
Dealing with Fastlane / Happy Camper has been the worst experience I’ve ever had in the motor business. Their website falsely claims they are NCC-approved (National Caravan Council), but upon checking, the NCC confirmed they have no connection with them.
I brought in my 1972 T2 VW camper for welding and a partial respray in early June, expecting the work to take 2–3 weeks. They demanded 50% upfront to "secure the time slot." Weeks passed with little communication, and when I finally insisted on proof of progress, I discovered via photos that the van had been sitting untouched outside their premises for over two months!
Throughout this period, we were consistently lied to. Every time we called for updates, we were told the work was underway and nearing completion—claims that were blatantly false. It became clear that the intention was to stall us with excuses, as no work had been done at all.
After 3.5 months, they declared the job complete, but the results were horrifying. The paintwork was sloppy with an uneven finish, overspray on the bumpers and number plates, and even a red-sprayed radio aerial. Entire panels were left unsprayed, and a large rusty hole in the sliding door remained untouched. They had the audacity to demand full payment for this shoddy work.
To make matters worse, the company trading under "Happy Camper" was dissolved over a year ago, according to Companies House. Despite this, they are still using that name for invoices and correspondence. Fastlane have also been issued with a final strike off notice.
Upon driving the van home (after using a spare key as they withheld the original), the rear number plate fell off, and I discovered additional issues, including a failed leisure battery and a non functioning rear light cluster. Photos of my van were used on their social media without permission, and when I requested removal, I was immediately blocked.
I’ve since had to take the van to a reputable spray shop, which revealed Fastlane had cut corners—no welding was done, just filler pushed into gaps, and the paint was applied over old paint instead of bare metal. I had to pay for the entire job to be redone properly.
Avoid this company at all costs. Read all reviews carefully—many glowing ones seem suspiciously fake.
CS
Clare S.
England
11/06/2024
0
Overcharged and damaged vehicle
Vehicle went in for a diagnostic . They didn't pick anything up so started testing wires. The fault wad apparently one thing , then another then another and the bill kept increasing with them saying vehicle isn't safe to drive. Urgently needs this work doing . Making us feel backed into a corner. They don't answer emails or communicate unless that want a few more grand off you. Dishonest to the core
Also scuffed all the bodywork on our vehicle and created problems that weren't there previously
MG
Michelle G.
England
07/30/2024
0
DONT
Absolute cowboys. I didn’t want my car taken to this garage however as I was being recovered by AA I had to use an approved garage (what they are approved in is a mystery). I needed quick repairs due to being self employed and relying on my car heavily. Technician rang with the issue, a snapped auxiliary belt and oil leak and they said they could have the work completed by end of the week. That was the first lie!! They only looked at it on the Friday!!! Quote sent over initial £35.00 plus £275.41 just to look at car! Agreed as I was desperate! Came back on the Monday work required auxiliary belt 87.50 but the recommended timing belt replacement. Clarified with AA who confirmed only recommended due to mileage. As garage never answer the phone. I have a record of 87 unanswered calls! Agreed to work as car was approaching 62,000 miles £711.76. We are now two weeks in!!! Called as week 4 was approaching for update car will be ready following Tuesday at the latest very annoyed but finally reaching the finish line. Tuesday come I receive a call from AA work is complete car is ready to collect! It was 4.30 so called garage 18 times to see if they would wait for me to arrive no response so I left it till following day! Call at 8am from clueless advisor at garage to say they needed a little longer for more checks (these were apparently already completed according to a report)! Agreed but asked for an update asap! Gets a text at 11am car is ready to collect ! Great make my way there to collect! Advisor on desk who had absolutely no idea what he was talking about asks am I recovering the car! Why would I need to do that? Apparently all of a sudden it needs a new engine ( in 5 weeks absolutely no mention of any engine issues) this is the engine that the garage removed from car to carry out investigation apparently m, but there was no issue at that time. A rude obnoxious gentleman comes to waiting area, claiming managerial status, if true I advise a simple customer service course because his manner and attitude was appalling! He couldn’t provide an explanation just continued to claim that’s how it arrived, which is utter nonsense as car was driven onto recovery truck! Asked AA to investigate, (don not ever purchase smart care) for two weeks they told me garage was at fault , garage agreed to refund work done (or not) and i need to pick up car! AA decide as I have a refund I should be happy, oh I’m ecstatic that a crappy garage hasn’t completed work but have destroyed my car!
It won’t be left there. If you value your car I would advise you avoid this place like the plague
So in relation to the lies that Fastlane have responded with! The car was running and was driven onto the transporter. The issue was a snapped aux belt and oil leak. Fast lane then recommended a timing belt change due to age and mileage which I agreed to as car was about to hit 63000 miles!
They completely F&@&ed the job and destroyed my car engine. (The oil leak by the way way a bolt just under the aux belt that needed replacing) I had an independent review as advised by motor ombudsman.
Don’t just take my word for it the garage operates under many names. Go to trust pilot, , search companies house.
Ripping people off everyday, destroying vehicles, homes, businesses .
I have made a DSAR request so have all communications from garage and AA and they are definitely cowboys!!
MG
Michelle G.
England
07/30/2024
0
DONT
Absolute cowboys. I didn’t want my car taken to this garage however as I was being recovered by AA I had to use an approved garage (what they are approved in is a mystery). I needed quick repairs due to being self employed and relying on my car heavily. Technician rang with the issue, a snapped auxiliary belt and oil leak and they said they could have the work completed by end of the week. That was the first lie!! They only looked at it on the Friday!!! Quote sent over initial £35.00 plus £275.41 just to look at car! Agreed as I was desperate! Came back on the Monday work required auxiliary belt 87.50 but the recommended timing belt replacement. Clarified with AA who confirmed only recommended due to mileage. As garage never answer the phone. I have a record of 87 unanswered calls! Agreed to work as car was approaching 62,000 miles £711.76. We are now two weeks in!!! Called as week 4 was approaching for update car will be ready following Tuesday at the latest very annoyed but finally reaching the finish line. Tuesday come I receive a call from AA work is complete car is ready to collect! It was 4.30 so called garage 18 times to see if they would wait for me to arrive no response so I left it till following day! Call at 8am from clueless advisor at garage to say they needed a little longer for more checks (these were apparently already completed according to a report)! Agreed but asked for an update asap! Gets a text at 11am car is ready to collect ! Great make my way there to collect! Advisor on desk who had absolutely no idea what he was talking about asks am I recovering the car! Why would I need to do that? Apparently all of a sudden it needs a new engine ( in 5 weeks absolutely no mention of any engine issues) this is the engine that the garage removed from car to carry out investigation apparently m, but there was no issue at that time. A rude obnoxious gentleman comes to waiting area, claiming managerial status, if true I advise a simple customer service course because his manner and attitude was appalling! He couldn’t provide an explanation just continued to claim that’s how it arrived, which is utter nonsense as car was driven onto recovery truck! Asked AA to investigate, (don not ever purchase smart care) for two weeks they told me garage was at fault , garage agreed to refund work done (or not) and i need to pick up car! AA decide as I have a refund I should be happy, oh I’m ecstatic that a crappy garage hasn’t completed work but have destroyed my car!
It won’t be left there. If you value your car I would advise you avoid this place like the plague
So in relation to the lies that Fastlane have responded with! The car was running and was driven onto the transporter. The issue was a snapped aux belt and oil leak. Fast lane then recommended a timing belt change due to age and mileage which I agreed to as car was about to hit 63000 miles!
They completely F&@&ed the job and destroyed my car engine. (The oil leak by the way way a bolt just under the aux belt that needed replacing) I had an independent review as advised by motor ombudsman.
Don’t just take my word for it the garage operates under many names. Go to trust pilot, , search companies house.
Ripping people off everyday, destroying vehicles, homes, businesses .
I have made a DSAR request so have all communications from garage and AA and they are definitely cowboys!!
SW
Steve W.
03/20/2024
0
Avoid at all cost
Absolutely unscrupulous liars and cheats.
SW
Steve W.
St Helens, England
03/19/2024
0
Not to be trusted at all.
Avoid this place, I was tricked and lied to about the work that was needed.
PG
Pauline G.
St Helens, England
03/15/2024
0
Extremely poor service costing £100s of pounds
Please don't expect any good service from this company. We drove our car with a slight problem and were charged £594.00 for a 'in-depth diagnostics' check of the gear box - and then - our car has had to be low lifted to a reputable garage from Fastlane. We ( our choice rather than stay there) refused to be charged £1000s for a new gearbox. Is this because we have a personalised registration number plate ? Absolutely would not recommend this garage to anyone. Don't normally write these type of comments at all but we have had such a bad service - I wouldn't like anyone else to suffer
PG
Pauline G.
St Helens, England
03/15/2024
0
Extremely poor service costing £100s of pounds
Please don't expect any good service from this company. We drove our car with a slight problem and were charged £594.00 for a 'in-depth diagnostics' check of the gear box - and then - our car has had to be low lifted to a reputable garage from Fastlane. We ( our choice rather than stay there) refused to be charged £1000s for a new gearbox. Is this because we have a personalised registration number plate ? Absolutely would not recommend this garage to anyone. Don't normally write these type of comments at all but we have had such a bad service - I wouldn't like anyone else to suffer
PG
Pauline G.
St Helens, England
03/15/2024
0
Extremely poor service costing £100s of pounds
Please don't expect any good service from this company. We drove our car with a slight problem and were charged £594.00 for a 'in-depth diagnostics' check of the gear box - and then - our car has had to be low lifted to a reputable garage from Fastlane. We ( our choice rather than stay there) refused to be charged £1000s for a new gearbox. Is this because we have a personalised registration number plate ? Absolutely would not recommend this garage to anyone. Don't normally write these type of comments at all but we have had such a bad service - I wouldn't like anyone else to suffer
AJ
Ade J.
England
01/23/2024
10
Job done - recommended
Tyre replacement all done in less than 24 hours. Good customer service. Back on the road 20 minutes after fitter arrived.
Much better than others I've used.
Wallasey UK
AJ
Ade J.
England
01/23/2024
10
Job done - recommended
Tyre replacement all done in less than 24 hours. Good customer service. Back on the road 20 minutes after fitter arrived.
Much better than others I've used.
Wallasey UK
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Be very carefull to stay away.