business image

Fallbrook Auto Works

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(164 Avis)
93

Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
93
Score NPS ®

Détails de l'entreprise

À propos

Fallbrook Auto Works is locally owned & operated. The owner, Eric Heyneman, was born & raised in Fallbrook. He focuses on small town views & keeps his prices fair & honest. Give us a call. We can service any of your automotive needs. Fallbrook Auto Works is locally owned & operated. The owner, Eric Heyneman, was born & raised in Fallbrook. He focuses on small town views & keeps his prices fair & honest. Give us a call. We can service any of your automotive needs.

Catégories
Réparation automobile, Vidange, Entretien de la voiture
Contact
(760) 728-5460

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
620 S Mission Rd Fallbrook, CA 92028
Fallbrook Auto Works' Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(164 Avis)

YL
gravatar
YOLANDA L.
Fallbrook, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/27/2025
client vérifiéVérifié Client
10
Honest professional and overall the best service
Fallbrook auto not only beat another quote I had by $1000, they kept me informed and got my car running like brand new.
The Team de Fallbrook Auto Works a répondu le 08/28/2025 08:09 AM

We appreciate your feedback and are glad to hear that we were able to save you some cash while getting your car back to top-notch condition. Keeping our customers informed is part of our secret sauce—who doesn’t love a good car update? If your ride is running like brand new, then we consider our mission accomplished!


PH
PAT H.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/21/2025
client vérifiéVérifié Client
10
Pat H Maintenance Service
I was able to get appointment on requested day. I didn’t have wheel lock, so personnel search for one onsite which would fit, but unfortunately, this was unsuccessful. I was kept updated on status since I was waiting. Jessica was very friendly. Unsure if air conditioning has leak since coolant low, so dye added & will return to check if leaking. Thanks so much Fallbrook Auto Works!!!
The Team de Fallbrook Auto Works a répondu le 08/21/2025 02:09 PM

We appreciate your detailed feedback! It's great to hear that you were able to get an appointment on the requested day. Our team's dedication to tracking down that elusive wheel lock is all part of the service—though it sounds like it was a bit of a treasure hunt this time. We're glad Jessica could keep you updated and brighten your wait. As for the air conditioning, we'll have everything ready for the next visit when we put our detective hats back on for that potential leak. We look forward to seeing how the investigation unfolds. Your trust in us means a lot!


NK
NICALETA K.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/13/2025
client vérifiéVérifié Client
10
Thanks for good service
I’m very satisfied with the service they provide.everyone is friendly and honest
The Team de Fallbrook Auto Works a répondu le 08/14/2025 08:04 AM

We appreciate your feedback and are glad to hear that you enjoyed our service! Our team works hard to ensure a friendly and honest environment, so it's great to know that it shows. If there's anything else we can do to keep those good vibes rolling, just let us know!


Client vérifié
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
08/09/2025
client vérifiéVérifié Client
9
Good work
Fallbrook Auto Works provided great service, and the customer service team was excellent.
The Team de Fallbrook Auto Works a répondu le 08/11/2025 08:35 AM

We're grateful to hear that you had a great experience with our service and team! It's our goal to keep things running smoothly, much like your vehicle after a visit here. If there's anything we can do to earn that fifth star, don't hesitate to let us know. We appreciate your business!


PH
gravatar
PRISCILLA H.
Fallbrook, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2025
client vérifiéVérifié Client
10
Quick, helpful and great customer service
While car issues are never fun, my experience with Fallbrook Auto Works was exceptional! They were quick in diagnosing why my car was overheating and awesome at communicating in a way that I understood clearly.

I will absolutely be back for any of my auto mechanic needs!
The Team de Fallbrook Auto Works a répondu le 08/11/2025 08:24 AM

We're delighted to hear that your car troubles were met with exceptional service, despite the less-than-fun nature of car issues! It's great to know our communication helped make the diagnosis process crystal clear – we like to think of ourselves as not just mechanics, but also translators of all things automotive. We're looking forward to being your go-to pitstop for any future auto needs. Safe driving until then!


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/08/2025
client vérifiéVérifié Client
10
Thank you Fallbrook Auto works
Thank you Fallbrook Auto works. Thank you for taking great care of my truck. Keep up the great work I appreciate you guy's.
The Team de Fallbrook Auto Works a répondu le 08/11/2025 08:23 AM

We're glad to hear that your truck is in tip-top shape after visiting us! It’s always our goal to give every vehicle the royal treatment it deserves. Your appreciation will definitely keep us motivated – we’ll just make sure to throw in an extra scoop of enthusiasm with each oil change. Looking forward to keeping your truck running like a champ!


Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/07/2025
client vérifiéVérifié Client
9
Great service
Good to deal with, friendly and knowledgeable.
The Team de Fallbrook Auto Works a répondu le 08/08/2025 08:15 AM

We appreciate you taking the time to share your experience. It's wonderful to know that our team's friendliness and knowledge made your visit a pleasant one. We strive to make car care feel a little less daunting, and it sounds like we hit the mark with you. If you ever have more questions or need assistance, we're here to help—no car-related mystery too tough for us to tackle!


NE
gravatar
N E.
Fallbrook, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
08/02/2025
10
Land Rover service and repair
They were brilliant. Friendly, exceptionally helpful. Got the service and breaks done on my land rover same day and personally think far better then if i did it at the dealership. And for a good price too. Keep up your sterling service guys and you are now my first port of call for any work on the cars
The Team de Fallbrook Auto Works a répondu le 08/04/2025 08:20 AM

It sounds like we hit the jackpot with your Land Rover! We're delighted to hear that our team was able to deliver such friendly and efficient service while saving you a few bucks compared to the dealership. We'll make sure to keep that stellar service going—after all, someone has to keep those brakes squeaky clean and roads safe. If your car ever needs a little TLC, we’re just a phone call away!


PG
PATRICK G.
Jeep CJ7
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/31/2025
client vérifiéVérifié Client
10
Great work.
The work was explained completely, and completed in a timely manner.
The Team de Fallbrook Auto Works a répondu le 07/31/2025 04:31 PM

We appreciate your feedback about the thorough explanations and timely service. At Fallbrook Auto Works, we believe in keeping you informed so there's no mystery under the hood. Glad to know we hit the mark this time! Your satisfaction fuels our passion for all things automotive. Looking forward to assisting you again in the future.


SL
Sal L.
Fallbrook, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/30/2025
client vérifiéVérifié Client
Catégorie : Service
Sal said Eric and his staff always do great work, for the past ten years he's relied on Eric, and he does great work.
Recommandé
The Team de Fallbrook Auto Works a répondu le 07/31/2025 04:31 PM

We appreciate you taking the time to share your experience! It sounds like Eric and the team have earned your trust over the decade—much like a trusty sidekick in a car-related superhero movie. We're glad to hear that you're satisfied with the consistent quality of our work. Here's to many more years of keeping your vehicle in top shape!


JP
gravatar
JAMES P.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/29/2025
client vérifiéVérifié Client
10
Tail light issue
Sounds so simple replace the light. But after receiving me as a walk in they spent an hour diagnosing the real problem with was presented to me with evidence to show the real issue. It was yet again great service at a very reasonably reasonable cost. I think they know more than Honda/toyota/ GM.
The Team de Fallbrook Auto Works a répondu le 07/30/2025 08:28 AM

We're glad to hear you had such a positive experience with us. Diagnosing automotive issues can sometimes feel like solving a mystery, and we're happy we could uncover the truth behind that pesky light. It's always our goal to provide top-notch service and clarity, even if it means going above and beyond that simple light replacement. Who knew fixing cars could be a high-stakes detective job? We're here to keep those wheels turning smoothly and at a cost that doesn't make your wallet cry.


Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/24/2025
client vérifiéVérifié Client
10
Great Service!
I have been a Fallbrook Auto Works customer for several years and have taken my cars to Eric Heyneman even before that. The service is always quick, excellent and affordable. I highly recommend Fallbrook Auto Works.
The Team de Fallbrook Auto Works a répondu le 07/24/2025 11:57 AM

We're glad to hear you've been with us for so long! It’s great to know that our team, especially Eric, has been consistently providing you with quick and excellent service at prices that don’t make your wallet scream. Your recommendation means a lot to us, and we promise to keep the good times rolling (and the cars running smoothly)!


Client vérifié
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/23/2025
client vérifiéVérifié Client
10
Excellent Service
Another great experience with Fallbrook Auto Works. Their knowledgeable mechanics always find a solution to car issues, and interacting with the office staff, as well as the owner Eric, is straightforward and informative. Thanks for your great work!
The Team de Fallbrook Auto Works a répondu le 07/24/2025 08:42 AM

We appreciate the shoutout! It sounds like our team hit the mark once again, and we're glad to know that you found our mechanics knowledgeable and our office staff helpful. It's always our goal to keep things straightforward—after all, car problems can be tricky enough without the added confusion. If your car ever needs more TLC, we're here to provide it! Safe travels on the road ahead.


RS
gravatar
RON S.
Fallbrook, CA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2025
client vérifiéVérifié Client
10
Always great service at fair prices
I have been coming to Eric for 20 years and have never been disappointed
The Team de Fallbrook Auto Works a répondu le 07/18/2025 07:59 AM

It's fantastic to hear that you've been part of the Fallbrook Auto Works family for two decades! That kind of loyalty speaks volumes. We're glad to have consistently hit the mark for you over the years—it's like being part of an automotive sitcom where the plot never gets old! Here's to many more miles and stories together.


Client vérifié
Fallbrook, CA
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
07/17/2025
client vérifiéVérifié Client
0
Terrible auto service
Went there for AC issue got out with one of my hood panels underneath my car not put back properly, the result was me dragging the panel while driving through the freeway which is very dangerous.
The Team de Fallbrook Auto Works a répondu le 07/18/2025 08:32 AM

We sincerely apologize for the oversight with your vehicle. It’s definitely not the kind of service we aim to provide—having a part dragging on the freeway is a recipe for chaos we never intended to cook up. Thank you for bringing this to our attention; we take such matters seriously. Your safety is our priority, and we appreciate your patience as we work on making improvements.  We look forward to making this right for in the future

Bons de services et publications
Thanks for the kind words! 😊 We're thrilled to hear your window is back in action. Eric and the team are always ready to help—like car superheroes! 🦸‍♂️🚗 #FallbrookAutoWorks #AutoHeroes
Apprendre encore plus

Thank you for trusting us with your cars for over 15 years! 🚗 Your loyalty warms our hearts! We're always here to provide quality service and a smile. Here's to many more trouble-free miles ahead! 😊 #FallbrookAutoWorks #CustomerAppreciation
Apprendre encore plus

We're thrilled to hear that Eric fit you in for that brake check! 🚗🛠️ Safe travels on your upcoming trip! If you need anything else, you know where to find us. 🎉 #FallbrookAutoWorks #BrakeItToMakeIt
Apprendre encore plus

We're delighted to hear about your experience! 🛠️ Our team loves playing detective, especially when it comes to sneaky battery thieves! 🕵️‍♂️ Thanks for trusting us to keep your ride in top shape. Keep cruising! 🚗💨 #FallbrookAutoWorks #AutoCare
Apprendre encore plus

We’re thrilled you enjoyed our coffee and clean waiting room while we worked on your ride! 🚗☕️ Thanks for trusting us for your oil change—we promise to keep your car as happy as you! 😄 #FallbrookAutoWorks #CustomerAppreciation
Apprendre encore plus

🚗🔧 Thanks for the shout-out! We're thrilled that Eric got your ABS system back on track without breaking the bank! Who knew a sensor could be so sneaky? 😉 Drive safe and let us know if you need anything else! #FallbrookAutoWorks #AutoRepairMagic
Apprendre encore plus

We're thrilled to have earned your trust! 🚚✨ Honesty is our best policy—just like the mileage on your truck (hopefully). Thank you for being a loyal customer since day one! 🙌 #FallbrookAutoWorks #HonestyInRepair
Apprendre encore plus

We love hearing that our communication is revving your engine! ?? At Fallbrook Auto Works, staying in touch keeps your ride running smoothly. Thank you for the kind words! We appreciate you! ? #AutoCare #CustomerSatisfaction
Apprendre encore plus

?✨ We're thrilled to have been your go-to pit stop for all things auto for years! Your recommendation is the best fuel for our drive! Thank you for trusting us with your rides! ? #FallbrookAutoWorks #CustomerAppreciation
Apprendre encore plus

Huge thanks for the awesome review! ?✨ We're thrilled to be your go-to for car care! Honesty is our policy—no sugar coating here, just the facts! ? Looking forward to keeping your rides in tip-top shape! ?? #FallbrookAutoWorks #HonestRepairs
Apprendre encore plus

We’re so glad to be your trusted pit stop! ?️? Your confidence in our work fuels our drive for excellence every day. Thanks for keeping us in the fast lane of your automotive needs! #TrustFallbrook #AutoExcellence
Apprendre encore plus

We're blushing from your kind words! ? At Fallbrook Auto Works, we believe in fixing cars, not wallets. No upselling here—just honest service with a smile! Thank you for trusting us. ?✨ #FallbrookAutoWorks #CustomerCare
Apprendre encore plus

Thanks for the high praise, Mark! Our team goes the extra mile to take care of your truck. ?️ We're glad you appreciate our work! #BestAutoRepair #HappyCustomers
Apprendre encore plus

Thanks for the awesome review, Robert! ? We're thrilled to have earned your trust and loyalty. Looking forward to keeping your wheels in top shape for years to come! #CustomerAppreciation #AutoWorks
Apprendre encore plus

Thanks for the 5-star review, Doug! We're thrilled to hear that Eric could solve the ignition problem for your Toyota Corolla quickly. Here's to many more smooth rides ahead! ??️ #CustomerSatisfaction #AutoWorks
Apprendre encore plus

Thanks for the awesome review! We're so glad we could help your wife's car get back to tip-top shape in no time. We appreciate your support and look forward to seeing you again! ?✨ #HappyCustomers #AutoWorks
Apprendre encore plus

? Thanks for the stellar review! ? Our team is thrilled to hear that you had a top-notch experience with us. We truly appreciate your support! #CustomerSatisfaction #FiveStarService
Apprendre encore plus

? Thanks for the glowing review, Tigre! We're thrilled to have helped you with your injector engine issue and keep you on the road smoothly. We're here for all your auto needs! ?? #HappyCustomers #AutoCare
Apprendre encore plus
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.