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European Automotive Service

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(340 Avis)
95
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
95
Score NPS ®

Détails de l'entreprise

À propos

We provide service & repair for all Mercedes, BMW, Porsche, Audi, V.W., Land Rover, Jaguar, Volvo, Lexus, Mini. We provide service & repair for all Mercedes, BMW, Porsche, Audi, V.W., Land Rover, Jaguar, Volvo, Lexus, Mini.

Catégories
Réparation automobile européenne, Réparation automobile, Atelier de réparation
Contact
(903) 561-7787
Opening in 11 minutes
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Heure centrale (É.-U. et Canada)
10476 County Road 2123 Whitehouse, TX 75791-5502
European Automotive Service's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(340 Avis)

Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/18/2024
client vérifiéVérifié Client
10
Beetle runs great
My car drives perfectly after being fixed here!

VB
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/06/2024
client vérifiéVérifié Client
10
Excellent
Call with an issue and was told to bring in that day. They would order the parts and have it out the next day.
Debbie H. de European Automotive Service a répondu le 06/19/2024 07:35 AM

Thank you for the review


BA
Bobby A.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/06/2024
client vérifiéVérifié Client
10
awesome service
Honest and fair!
Debbie H. de European Automotive Service a répondu le 06/19/2024 07:35 AM

Thank you for the wonderful review.


DB
Don B.
Lufkin, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/31/2024
client vérifiéVérifié Client
10
Fixed another shops screwup!
I spent a lot of money at another European auto repair shop for a valve cover/gasket replacement on my BMW. Car immediately could not make boost (turbos) after repair. They said it wasn’t their issue. European Automotive in Whitehouse figured out yet issue and fixed it for a very reasonable price!
They get my business next time!
Debbie H. de European Automotive Service a répondu le 06/19/2024 07:36 AM

Glad we could help you resolve the issue, we are here for any maintance you need as well.


DL
Dillion L.
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/24/2024
client vérifiéVérifié Client
10
Outstanding Customer Service
I cant express strongly enough how pleased i am with the service we received from European Automotive Service. Our Infiniti had been taken to 3 other shops including 2 dealerships with no satisfaction. Charles and his team were able fix our car when nobody else could. I strongly recommend EAS for all your automotive mechanical needs.
Debbie H. de European Automotive Service a répondu le 06/19/2024 07:37 AM

Thank you for the wonderful review! Anytime you need us we will be here.


RF
Robert F.
Tyler, TX
Mercedes-Benz ML350
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/22/2024
client vérifiéVérifié Client
10
Problematic Diagnostic
Solved difficult problem with care and attention to detail.
Debbie H. de European Automotive Service a répondu le 06/19/2024 07:38 AM

Thank you for taken the time to do us a  great review, we really appreciate your business.


MW
Mallory W.
Frankston, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/17/2024
client vérifiéVérifié Client
10
Very good
It was great to find people who knew all about my vehicle and how to fix it.
Thanks for all the help!
Mallory Walden

TT
gravatar
Tracy T.
Terrell, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/10/2024
client vérifiéVérifié Client
10
The Best In The Industry
European Auto is the best in the industry…very thorough, 5 star customer service, professional, reliable and knowledgeable! I’ve always received A+ service…I trust their diagnostics and their expertise when it comes to servicing my vehicles.

MS
Mark S.
Tyler, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/09/2024
client vérifiéVérifié Client
10
Brakes and engine performance
I am very happy with the people and the quality of service I received. These people care about their customers and show it in every way. And now the car runs like new. I wish I knew them years ago!

SC
Sam C.
Tyler, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/06/2024
client vérifiéVérifié Client
10
Honest very respectful
Will definitely be back.
Debbie H. de European Automotive Service a répondu le 06/19/2024 07:39 AM

Thank you


DE
David E.
Winnsboro, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
05/05/2024
client vérifiéVérifié Client
10
Land Rover
Super friendly and super knowledgeable ! Would not hesitate to use again ! Other repair shops around , but don’t waste your time !

Client vérifié
Mercedes-Benz S55
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/22/2024
client vérifiéVérifié Client
0
No solid answers given but sure did pay their outrageous Diagnostics fees.
No solid answers given to problems but sure did rack up a bill of diagnostic fees 1st and last time I take it to any Indy shop waste of time and money.
Debbie H. de European Automotive Service a répondu le 04/23/2024 12:07 PM

Mr  Anonymous  Castro,

Sorry you were not satisfied with your recent visit with us and would be happy to discuss any of this with you.
After looking at you incoming ticket you dropped the vehicle off after hours, I see you had a couple of concerns and only wanted the diagnostic test ( per the written letter you left in vehicle) and you were advised there would be diagnostic time and our hourly labor rate.

1) Noise around fuel pump; Technican notes found the exhaust ( that someone had altered) hitting brace and corrected the issue at that time while checking for the noise. You were shown in the shop by the technican what was making the noise and how the issue was resolved.
2) Ac isnt cooling properly; Tech checked to make sure commponets were working properly, there was no obvious leak detected. This could be a very small leak and over time will leak out again. To diagnose this issue-the Tech had to evacuate and re-fill with freon (to make sure proper amount is in the system *Fluid Capacity:
Air Cond Refrigerant - Volume: 2.10 LBS. (0.95KG) - R-134a ) and added  a  AC dye so that it would be dectected. After the vehicle`s ac system was set to run a bit and re-checked for leaks, again no leak was detected by the technician. At any point when the ac stops cooling properly, please return it to  our facility as the dye added will have leaked out with the freon leaving behind a yellow trail and  be  visible to detect
3) Diagnoise oil leak; Technician notes show the vehicle will need valve cover gaskets, oil level sensor oring and rear main seal. You declined to repair
4) Rear driver door not opening properly; Technician notes show that the door was unable to be open from the out side or inside and  that it could be a failed door latch or hardware. The technician did try for over an hour to see if he could take the door panel off from the inside of vehicle but was not succesful. At this time the technician was alarmed that the panel could brake and stopped.  Tech notes show that in order to diagnose this issue and be correct  the door panel has a high chance of be broken or will break  while removing the panel to see if it is the latch or hardware. It is the only way to tell what is wrong on the inside of door . You declined the repair.
I would be happy to discuss this with you and can be reached at  903-561-7787.
Sincerely

Debbie  Huff
CEO
European Automotive Service


Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/17/2024
client vérifiéVérifié Client
10
Professional and a good price.
Our experience was very good. They were polite and professional. They did a good job and we got our vehicle back quick. We will definitely be a repeat customer.
Debbie H. de European Automotive Service a répondu le 04/23/2024 12:18 PM

Hello Jim,  We appreciate your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon!


DW
Dean W.
Mercedes-Benz ML550
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/12/2024
client vérifiéVérifié Client
10
Great service and follow up
These guys are very professional

Client vérifié
Henderson, TX
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/11/2024
client vérifiéVérifié Client
10
Oil change
Always exceptional job.
Debbie H. de European Automotive Service a répondu le 04/23/2024 12:19 PM

Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!


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