I changed my review from 3 stars to 1 stars after they blamed my low mileage turbo and my dv for being bad. This on the other hand was due to there lack of workmanship. Dropped my car off here for a surging issue, fixing a part that failed under warranty and a boost leak test on my 2007 Audi A4 2.0T back at the end of April 2021. Originally my car would make almost peak boost 16-17psi when my tune was requesting 18-19psi with a surge of boost and acceleration at the higher rpms. Got called to tell me the car held boost fine on a leak test and my diverter valve had a crack which would make sense to my issue. After a boost leak test and a new diverter valve a few days later they called me and told me it was ready to go. Picked up my car a bit late due to lack of workers in the shop and when I picked it up was told that my car now spools very slowly and they insisted my turbo was on its way out. This didn't make sense... the car had 70k miles with no symptoms of a bad turbo previously. Car now has an under boost code that was not there before and wont make above 8psi of boost with less power then stock. Could also obviously hear a huge boost leak. I requested that they look over there work and that they must have made an error due to the car being in worse condition then I left them with and now out of $500. I was told there was nothing they could do and that they could install me a new turbo which is another $1500-2000... I took the car, keep in mind I do live an hour away. After leaving a negative review I was told shortly after that I can bring it back to "make it right" when the owner called. They said they would go over there work but I would still be charged for a diagnosis. I decided to never bring the car back to them and do the work myself after things werent sounding right. Finally getting around to it 2 months later in June of 2021 a close friend let me use there shop to work on the car. Turns out that they not only improperly installed my diverter valve but they forgot to install a spring inside of it which is why my car leaked out almost all of its boost. This fixed my under boost code and I was now back to square one with just the surging issue. Fixed my n80 valve due to a leak that caused my surging issue when they said the car held boost fine. Now car runs beautifully, I called back to explain the issue was a fault on there end after fixing the car and was left with an "Okay, thanks for letting us know". I would not recommend this shop to anyone due to a waste of time/money for misdiagnosis and work they they can't properly do.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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