Edmond Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.Edmond Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
I purchased a 2026 Hyundai Santa Fe two days ago at Edmound Hyundai, and I absolutely love the vehicle itself. I came to the dealership with my own financing through my bank, so the purchase process was straightforward.
I want to start by recognizing that Steven was great to work with. I also worked with Andrew Hollingsworth until he had another appointment, and another salesperson assisted me after that. Both salesmen were friendly and helpful during the purchase.
The issues began after the sale.
Before I drove the vehicle, I took pictures to send to my daughters. The only thing I noticed was that there was still protective plastic on the side near the gas door. The salesperson told me they would remove the plastic and clean the vehicle before delivering it. Since it was a brand-new vehicle with only 22 miles on it, I assumed that simply meant washing it and removing the remaining plastic.
Both salesmen personally delivered the vehicle to my home, thanked me, and reminded me about the customer survey. I told them I would be happy to complete it.
Later that day, my daughter came over to see the vehicle. I had not even moved it from my driveway. She immediately noticed the protective plastic was still on the vehicle. When we opened the liftgate, we found that whatever had been used to clean the interior trim had left white streaks and smears all over the back cargo area. While looking over the vehicle further, she also pointed out numerous scratches on one of the doors.
At that point, I wasn't upset. My thought was simply that mistakes happen, and I would take it back the next morning to have everything corrected.
The following morning I returned to the dealership and asked for Andrew, but he was off. I spoke with Steven, who directed me to the service department. The service advisor looked at the vehicle and immediately commented that he didn't know what had been used on the back because it was smeared everywhere. After inspecting everything else, he scheduled the repairs and had me return the following morning at 8:45 a.m. I dropped the vehicle off, was provided transportation home, and was told they would call when it was ready.
At approximately 12:26 p.m., Andrew called me. I returned his call a few minutes later. He said he was calling about the customer survey. I explained that I fully intended to complete it, but my brand-new vehicle was currently in service because of the issues that needed to be corrected.
He told me he would check on the vehicle and call me back, which he did. He informed me the repairs would take another day.
Then the conversation took a very unexpected turn.
Andrew told me he needed me to complete the survey and make sure it was all five stars. I explained that I wanted to wait until I got my vehicle back because it was still being repaired.
He then said that because they were paying to fix the vehicle, he expected an excellent survey. I responded that this was a brand-new vehicle with only 22 miles on it, and it should never have needed service in the first place. The dealership was correcting problems that occurred before I ever took possession of the vehicle.
Andrew then stated that if he received three bad surveys in a month, he could lose his job. He went on to say that he would rather undo the financing and not sell me the car than receive a bad survey.
I asked him directly, "Are you threatening me over a survey?"
Instead of backing away from that statement, he repeated it.
At that point, I was shocked and upset. I even began recording the conversation because I could not believe a salesperson would speak to a customer that way. Regardless of whether financing came through the dealership or not, threatening to unwind a vehicle sale because of a survey is completely inappropriate and unprofessional.
After ending the call, I tried three times to reach a manager before finally receiving a call back from George.
George told me that all calls are recorded and that Andrew "jokes like that."
I asked him whether he had actually listened to the recording because there was nothing about that conversation that sounded like a joke to me. I explained that I had brought my own financing from my bank, so Andrew's comments about canceling financing made even less sense. More importantly, no customer should ever be pressured or intimidated into giving a perfect survey.
Rather than addressing my concerns, George dismissed them by saying Andrew was joking. When I continued explaining why I found the conversation inappropriate, George said he was not going to go back and forth with me and disconnected the call.
I waited to see if he would call me back, but he never did. When I called him back, he acted as though the call had simply dropped.
The arrogance of Andrew and the dishonesty of the manager, George, were enough for me. Their attitude and the way I was treated made for a very disappointing experience.
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I purchased a 2026 Hyundai Santa Fe two days ago at Edmound Hyundai, and I absolutely love the vehicle itself. I came to the dealership with my own financing through my bank, so the purchase process was straightforward.
I want to start by recognizing that Steven was great to work with. I also worked with Andrew Hollingsworth until he had another appointment, and another salesperson assisted me after that. Both salesmen were friendly and helpful during the purchase.
The issues began after the sale.
Before I drove the vehicle, I took pictures to send to my daughters. The only thing I noticed was that there was still protective plastic on the side near the gas door. The salesperson told me they would remove the plastic and clean the vehicle before delivering it. Since it was a brand-new vehicle with only 22 miles on it, I assumed that simply meant washing it and removing the remaining plastic.
Both salesmen personally delivered the vehicle to my home, thanked me, and reminded me about the customer survey. I told them I would be happy to complete it.
Later that day, my daughter came over to see the vehicle. I had not even moved it from my driveway. She immediately noticed the protective plastic was still on the vehicle. When we opened the liftgate, we found that whatever had been used to clean the interior trim had left white streaks and smears all over the back cargo area. While looking over the vehicle further, she also pointed out numerous scratches on one of the doors.
At that point, I wasn't upset. My thought was simply that mistakes happen, and I would take it back the next morning to have everything corrected.
The following morning I returned to the dealership and asked for Andrew, but he was off. I spoke with Steven, who directed me to the service department. The service advisor looked at the vehicle and immediately commented that he didn't know what had been used on the back because it was smeared everywhere. After inspecting everything else, he scheduled the repairs and had me return the following morning at 8:45 a.m. I dropped the vehicle off, was provided transportation home, and was told they would call when it was ready.
At approximately 12:26 p.m., Andrew called me. I returned his call a few minutes later. He said he was calling about the customer survey. I explained that I fully intended to complete it, but my brand-new vehicle was currently in service because of the issues that needed to be corrected.
He told me he would check on the vehicle and call me back, which he did. He informed me the repairs would take another day.
Then the conversation took a very unexpected turn.
Andrew told me he needed me to complete the survey and make sure it was all five stars. I explained that I wanted to wait until I got my vehicle back because it was still being repaired.
He then said that because they were paying to fix the vehicle, he expected an excellent survey. I responded that this was a brand-new vehicle with only 22 miles on it, and it should never have needed service in the first place. The dealership was correcting problems that occurred before I ever took possession of the vehicle.
Andrew then stated that if he received three bad surveys in a month, he could lose his job. He went on to say that he would rather undo the financing and not sell me the car than receive a bad survey.
I asked him directly, "Are you threatening me over a survey?"
Instead of backing away from that statement, he repeated it.
At that point, I was shocked and upset. I even began recording the conversation because I could not believe a salesperson would speak to a customer that way. Regardless of whether financing came through the dealership or not, threatening to unwind a vehicle sale because of a survey is completely inappropriate and unprofessional.
After ending the call, I tried three times to reach a manager before finally receiving a call back from George.
George told me that all calls are recorded and that Andrew "jokes like that."
I asked him whether he had actually listened to the recording because there was nothing about that conversation that sounded like a joke to me. I explained that I had brought my own financing from my bank, so Andrew's comments about canceling financing made even less sense. More importantly, no customer should ever be pressured or intimidated into giving a perfect survey.
Rather than addressing my concerns, George dismissed them by saying Andrew was joking. When I continued explaining why I found the conversation inappropriate, George said he was not going to go back and forth with me and disconnected the call.
I waited to see if he would call me back, but he never did. When I called him back, he acted as though the call had simply dropped.
The arrogance of Andrew and the dishonesty of the manager, George, were enough for me. Their attitude and the way I was treated made for a very disappointing experience.