I’ve brought Dunshee a few cards now over the years that have been in accidents and every time the quality of service, communication, and overall experience has been excellent. Better than any car dealership I’ve been to.
Total pros. They not only did a great job on my repair, but they communicated with me during the whole process so I always knew where everything stood. Two thumbs way up.
Excellent service and communication. The partnership between them and Enterprise made the whole experience easy. I am quite pleased.
AA
Amy A.
SUBA Forester Sport w/Continuously Variable Transmissio
11/13/2023
Vérifié Client
5
Good Communication, Poor Painting
Dunshee sent me update texts regularly while working on the car, which was fantastic. They also detailed the entire inside of the car. What they didn't do was check for paint chips and sprayer debris before putting the clear coat on, and fully fill in the dent with bondo to make the lines correct in the quarter panel. I know it's a hard area to fix, but they came highly recommended and I am disappointed. This is going to result in another visit to make it right. However, their customer service representative is already scheduling me for a visit so we can talk about the next steps.
MS
Margaret S.
SUBA Outback Premium
09/04/2023
Vérifié Client
10
Very good service
Overall the Dunshee team did an excellent job with repairs and completed within the predicted timeframe. I appreciated the repair progress updates via e-mail, as well as the excellent coordination with my insurance and car rental. Everyone I encountered was courteous and great to work with.
Dunshee sent me update texts regularly while working on my car and completed it almost a week early. They were all very nice and made the process easy. My car looks like new. Highly recommend!
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