I called three times regarding an oil change and spoke to Roy each time. He was very nice and answered my questions. The third time I called was regarding a note on my smog results saying that it was recommended that I replace my transmission fluid and I was hoping to set up an appointment. Roy was able to see that it was an old note and advised that I didn’t need it. I appreciate the honesty and saving me money. Thank you so much!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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