Unfortunately, I only gave you a 3 out of 5 star rating. Why? Your prices went up! You did an excellent job exchanging my summer tires for the winter tires, but you also charged me $10 per tire! I could have had my tires rotated (winter for summer tires) elsewhere, but I knew, from experience, that you did excellent work and I wanted to do business with you. I know I could have saved several dollars at another dealer, but unknowingly, I scheduled your shop. You may have lost a customer. Sorry.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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