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SureCritic / Concessionnaire de voitures neuves / Dodge Chrysler Jeep of Kirkland
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Dodge Chrysler Jeep of Kirkland

Score moyen
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1,0
(2 Avis)
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Détails du score

5 stars
<1%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
100%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™

Détails de l'entreprise

À propos

Dodge Chrysler Jeep of Kirkland is proud to an automotive leader in our area. We have kept a firm committment to our customers and hope to make the car buying process quick and hassle free. Dodge Chrysler Jeep of Kirkland is proud to an automotive leader in our area. We have kept a firm committment to our customers and hope to make the car buying process quick and hassle free.

Catégories
Concessionnaire de voitures neuves
Contact
(877) 293-5991
Aucune heure d'ouverture fournie

Heures d'ouverture

* Heure du Pacifique (É.-U. et Canada)
12828 NE 124th St Kirkland, WA 98034
Obtenir des directions

Détails du score

5 stars
<1%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
100%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™

Détails de l'entreprise

À propos

Dodge Chrysler Jeep of Kirkland is proud to an automotive leader in our area. We have kept a firm committment to our customers and hope to make the car buying process quick and hassle free. Dodge Chrysler Jeep of Kirkland is proud to an automotive leader in our area. We have kept a firm committment to our customers and hope to make the car buying process quick and hassle free.

Catégories
Concessionnaire de voitures neuves
Contact
(877) 293-5991
Aucune heure d'ouverture fournie

Heures d'ouverture

* Heure du Pacifique (É.-U. et Canada)
12828 NE 124th St Kirkland, WA 98034
Obtenir des directions

Détails du score

5 stars
<1%
4 stars
<1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™

Détails de l'entreprise

À propos

Dodge Chrysler Jeep of Kirkland is proud to an automotive leader in our area. We have kept a firm committment to our customers and hope to make the car buying process quick and hassle free. Dodge Chrysler Jeep of Kirkland is proud to an automotive leader in our area. We have kept a firm committment to our customers and hope to make the car buying process quick and hassle free.

Catégories
Concessionnaire de voitures neuves
Contact
(877) 293-5991
Aucune heure d'ouverture fournie

Heures d'ouverture

* Heure du Pacifique (É.-U. et Canada)
12828 NE 124th St Kirkland, WA 98034
Obtenir des directions
Tous les départements' Avis
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1,0
(2 Avis)
Écrire un avis
Avis récents
BO
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BRANDON O.
Kirkland, WA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
01/27/2020
Worst experience at a dealership! Horrible communication and awful service! Customers Beware!!!
I purchased a New 2018 Jeep Trackhawk about 7 months ago. My passenger headlight went out so I contacted the service dept to schedule a appointment. My new Jeep has 3500 miles on it so it seemed odd the bulb went out that fast. They did not have any loaner cars available which was a drag because not only do I work full time but I have 2 kids at the age of 3 and 5 so it was not convenient to work around this. It was not safe for me to drive at night due to one headlight being out but my main concern other than being illegal was the safety of my 2 kids. I dropped it off at Kirkland the next day and went back to work. Around 5pm I received a call back that they found the headlight assembly needed to be replaced but the part was on "back order" and they were putting back together my car and to pick it up.. I stressed to the advisor who called me that would not work due to the safety and that I needed a loaner car. He then advised me that " they do not give loaner cars to customers whos parts are on back order", he explained they did not have a time frame and so could not accommodate a loaner. If it was any other issue not related to driving illegally or the safety of my life and my children's life I would understand. I was upset but picked up my car. When I picked it up they gave me a work order that stated the part was on back order and I was not charged. Not knowing how long the part would be and the fact I couldn't drive my car at night I called the Attorney General office to explain the details and see what needed to happen since It was a safety issue and a new car. She explained that I needed to bring it to another dealership and if they also could not resolve it and I had it in writing the part was on back order I could then ask Jeep to either replace or buy back the Jeep. I called Jeep corporate to start a former complaint as well as I was told to by Attorney General. Frustrated and confused I called the Jeep Monroe store. I spoke with their service department and explained the circumstances and requested a appointment so I could move forward with the process of getting this car replaced through WA Lemon law. The advisor told me he would make some calls and get back to me. Within the hour I got a call back and explained the part was "not on back order" and they could get me in asap they had to order the head light assembly. They also told me they would be happy to give me a loaner car while I waited. Within two business days I got a call the part was in and dropped it off. In less than 4 hours it was ready and I picked it up. I was told the "bumper" was missing a few screws but they replaced them for me. Being the jeep was new this was from when Kirkland "put back together" my car after they first looked at it. I was happy to get my car fixed and be able to drive it again safely. I emailed one of the advisors that gave me his card when I was leaving to complain and explain the disappointment in their customer service. No one ever called be back. I was then waiting on the survey they send so that I could give my input on the situation but of course I never received one. Its obvious they deliberately changed my email or did not send me one because they knew I would not give them all "100's". Not only was this the worst experience I have ever dealt with ( Kirkland service ) I literally lost thousands of dollars at my job for running around without a loaner car, then having to leave Kirkland where I live and Bellevue where I work to drive to Monroe to use their service facility when Kirkland could have done it to start with instead of lying to me. I will never use Kirkland Service again and tell everyone about my experience as well.
Non recommandé
MS
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maria s.
Redmond, WA
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
07/16/2014
Catégorie : Sales
using recall notices for sales tactics
Describe my experience today: SLIMY! Called to inquire about a recall notice received in the mail, told that I'd need an appointment with a Kevin G. Once there for the appointment I was directed to a desk where a guy was calling himself the Chrysler recall specialist, I was then told how my 2011 Jeep Overland Summit was possibly unsafe to drive due to possible brake failure. Because the parts needed for the repair are currently unavailable they wouldn't be able to perform the inspection or repair at that time but they would be able to put my vehicle on the waiting list if I signed a recall form he put in front of me. I refused to sign it, and was told I couldn't be put on the waiting list until I did so. But I had a few options, drive a possibly unsafe car that the brakes could fail at anytime, or I should consider all the improvements that have been made to the 2012 and newer years, or, just park it until the parts are available. Any car dealership that would allow this man, whoever he was, to set up a temporary desk in middle of the showroom floor, and refer to himself as a recall specialist who works for Chrysler. This was all done in front of other sales staff and management. Wow! What other kind of sleazy, slimy sales tactics go on at this place mid day, mid week and in the middle of the dealership floor. I am still in disbelief that this happened to me today. A few calls to other dealerships confirmed my suspicion that this was just bull crap pulled at this Kirkland dealership. ~ Maria 7/10/2014
Non recommandé
DM
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DAVID M.
Sammamish, WA
JEEP CHEROKEE
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/21/2012
client vérifiéVérifié Client
Catégorie : Service
People
If your service team was as effective as your sales team for greeting customers and following up with people, you would a stellar dealership, but you are not. So Bellevue will get my next service opportunity.
Non recommandé
KF
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KEN F.
Kirkland, WA
JEEP CHEROKEE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/18/2012
client vérifiéVérifié Client
Catégorie : Service
quick accurate service
i was told it would take 1 hr wait to have oil changed and trans fluid checked. It was exactly 1 hr. The other dealership was a 3 hr wait
Recommandé
AC
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ANDREW D C.
Woodinville, WA
CHRYSLER TOWN
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/18/2012
client vérifiéVérifié Client
Catégorie : Service
Customer focused service
Great service from the online appointment scheduling through to the shuttle service - made having my van serviced a pleasure.
Recommandé
AD
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ANDRE P D.
Renton, WA
KIA SPORTAGE
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2012
client vérifiéVérifié Client
Catégorie : Sales
Blessing in Disguise
Great Car, Great Service!
Recommandé
RS
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RANDY C S.
Redmond, WA
DODGE CHALLENGER
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2012
client vérifiéVérifié Client
Catégorie : Service
Very good service
Service was fast and convenient
Recommandé
MC
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MATT C.
Woodinville, WA
DODGE 1500 PICKUP
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/17/2012
client vérifiéVérifié Client
Catégorie : Service
Last minute oil change, no problem!
Called the service department half an hour before closing on a Saturday afternoon and asked if they would be able to service my vehicle before closing. I had other dealerships that said they woudn't be able to do it, but the service department at Dodge Chrysler Jeef of Kirkland not only said no problem, they were pleasant about it as well (which I very much appreciated).
Recommandé
CH
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CUONG THE H.
Bothell, WA
DODGE CHALLENGER
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/17/2012
client vérifiéVérifié Client
Catégorie : Service
Service was Prompt
The only complain I have was they didn't offer warranty work on the weekends. My service advise was friendly although he didn't quite know where my car was after the service, but the tech ended up driving it to the service area for pickup.
Recommandé
CB
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CHRIS B.
Enumclaw, WA
DODGE DAKOTA
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2012
client vérifiéVérifié Client
Catégorie : Sales
Hot sales women
Great experience no pressure and great aptmosphere 2 thumbs up to the hotties that work there !
Recommandé
SJ
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SHARON J.
Arlington, WA
JEEP PATRIOT
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2012
client vérifiéVérifié Client
Catégorie : Service
The staff are very friendly, and helpful.
I came in and was assisted immediately, and the service was great, the waiting area is nice and clean.
Recommandé
TG
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THOMAS G.
Redmond, WA
JEEP WRANGLER
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
07/16/2012
client vérifiéVérifié Client
Catégorie : Service
Oil Change
They used to go through the inspection process with the customer after the oil change, either indicating everything was alright or not. They also used to give a car wash as a freebie, which was much appreciated. They now have the "express" oil change, which isn't much faster than before and didn't include a car wash. It was free for me, but otherwise it'd be cheaper to go elsewhere I'm sure.
Recommandé
CA
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CARLOS A.
Bothell, WA
DODGE RAM
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/16/2012
client vérifiéVérifié Client
Catégorie : Service
over the top follow up. A++
Amazing follow up from the front staff and the parts manager. They are all friendly and look out for the good of the client
Recommandé
DS
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DAVE S.
Redmond, WA
DODGE RAM
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/15/2012
client vérifiéVérifié Client
Catégorie : Service
Great people. Great service, nice lounge
They totally accommodated getting my truck in for repairs on short notice before I had to take the truck on a 740 mile trip. It ran great
Recommandé
RE
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ROY E.
Woodinville, WA
CHRYSLER 200
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/15/2012
client vérifiéVérifié Client
Catégorie : Sales
Bought a Car
Good staff who was great at answering questions and getting things done. Plan on buying from there again.
Recommandé
1-15 sur 96 résultats
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