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Doc's Auto ER

Score moyen
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1 033 Avis)
91
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Détails du score

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis

ReScore
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
Avis original
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
1
Total des ReScores
4,0
Moyenne de ReScore
91
Score NPS ®

Détails de l'entreprise

À propos

We are a full service auto repair shop. Low price will bring you to us but the quality of our car maintenance will bring you back. We are a full service auto repair shop. Low price will bring you to us but the quality of our car maintenance will bring you back.

Catégories
Réparation automobile, Entretien de la voiture, Vidange
Contact
(803) 828-9029

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
2418 Platt Springs Rd West Columbia , SC 29169
Doc's Auto ER's Avis
Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5Évaluation globale 4,9/5
4,9
(1 033 Avis)

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Continuez à lire les avis recommandés


JD
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jim d.
Lexington, SC
Cet avis enfreint la politique de révision de SureCritic.

BJ
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Ben J.
West Columbia, SC
Cet avis enfreint la politique de révision de SureCritic.

RF
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R F.
Columbia, SC
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/05/2022
0
Listening?
I would not recommend utilizing this repair facility. We brought one of our commercial trucks in for an Anti-lock brake system (ABS) module repair as the lights on the dash were on. We called in advance to confirm Doc's ability to install a new ABS module and program it. They confirmed they could do that service. After dropping truck off and telling their service personnel that all of the other issues with the truck (i,e. speed sensors, wheel bearings, etc... had already been checked and or replaced) they proceeded to change other parts not requested and suggested that they solved the problem. Upon paying for the repairs, we picked up the truck and driving about 500 yards down the road the issue was not resolved, and the lights came on again. We immediately returned the truck to Doc's and they proceeded to change more parts that also did not resolve the problem (this was over a week in time). Finally they came to the conclusion that the ABS module needed to be changed (the service that was to be done initially). They ordered the module only to have the wrong one delivered. We needed the truck for our business so we asked to pick it up for use. They agreed and stated they would call us to set up an appointment for installation when the correct ABS module came in also telling us it would be installed in a couple of hours. Doc's called and we set up appointment and returned the vehicle for the agreed upon and paid for initial repairs. When the vehicle was repaired we went to pick it up and they produced another bill for the installation of the ABS module (the repair that was to be done initially to repair the problem). Again, our company had already paid a bill to repair the ABS system initially but they said there was some misunderstanding and produced another bill. Payment of the initial bill was made and cashed -- our company confirmed.

Doc's then produced a bill for the roughly the same amount and would not allow us to pick up the vehicle until the second bill was paid. In fact, they held truck behind their fence overnight not allowing it to be picked up. The next day we went to the facility to talk with personnel and explain the situation. We were told that some personnel that initially helped us and knew about the situation were no longer there and that they did not know anything about what was communicated. Our understanding is that this is a family run business and most all the personnel knew of the situation. After losing the use of the truck for over a week initially and an additional day of profit lost, we had to pay a second bill that miraculously was cut in half overnight for services that were really already paid for. Not a very smart business decision to lose possibly thousands of dollars in future business, regular maintenance and or repairs for an already paid for repair and demanding a roughly $300 additional repair bill. Our company will not go back. Think very carefully about dropping your vehicle off here. You may end with a bill you did not bargain for and or unneeded repairs! I will say that as of this review the problem has been repaired (which we took the vehicle in for in the first place) however after being double billed for the repair that should have initially taken place!

MR
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Michelle R.
Lexington, SC
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
08/30/2021
0
Awful
We have taken our cars here atleast 4 times as well as my mother in laws bc we knew the owners son. The owners son will lie, steal, and cheat you. He is strung out on meth and heroin and he also talks about his parents being coke heads. Stay far away.

BM
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Bryan M.
West Columbia, SC
Cet avis enfreint la politique de révision de SureCritic.

5 sur 5 résultats
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