This has been the worst customer experience I have ever had !!!! I called for a price on a windshield and gave them my vehicle information multiple time and after agreeing on the price I was given an appointment for 3:30pm. when I get there nobody is at the front desk so we had to wait for 15 to 20 minutes. when the guy finally gets there he has the worst attitude and and again ask for the make and model of the vehicle. they ask for the keys and after a while take it in to the shop. one of the employee removes the glass ( only had two quarter size chips on it) and throws it in a dumpster. About 45 minutes later the manager tells us that we gave them the wrong year so the windshield they had does not fit it, so we have to leave the vehicle and it will get changed next day. We inform the manager that this vehicle is our only means of transportation so how would we get home, to which he replied " that we would have to find a way home". I asked to speak to a manager which he also stated that he was the manager and that we needed to hurry up and decide because he had work to do and if I had an issue to call that number I called at first. I called the number and spoke with Brandon in accounting, whom was extremely rude and hung up on me several times and would not let me explain my situation. While speaking with Brandon the individual at the shop took the windshield out of the dumpster ( now completely shattered ) and re glued it on my vehicle. the manager walked up to us and said "here are your keys we put the windshield back on, you can go home now, and If you want come back tomorrow, by the way the windshield is going to be more expensive because it is a different year.
Brandon In customer service also said he had two options for me either come back tomorrow and change the glass or go somewhere else.
like I said the worst experience ever as a customer. I do recommend this place at all.
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Brandon In customer service also said he had two options for me either come back tomorrow and change the glass or go somewhere else.
like I said the worst experience ever as a customer. I do recommend this place at all.