? **Warning to Kansas City Residents: Beware of Discount Auto Glass in Merriam, KS!** ?
I feel compelled to share my recent experience with Discount Auto Glass after an unfortunate incident that has left me not only frustrated but also significantly out of pocket. As many of you know, our community in Shawnee, KS was hit hard by severe hail back in March. The storm was so unprecedented, with hailstones the size of baseballs wreaking havoc on our vehicles that our videos & story was featured on KSHB 41, CNN & The Weather Channel.
Among the damages, my son’s Elantra suffered a shattered moonroof just three weeks after he purchased it. In a hurry to prevent further damage, we turned to Discount Auto Glass for a repair. They quickly installed a new sunroof, and we paid for the service, keeping the receipt for our insurance claim. With multiple vehicles needing attention, we took our time to ensure each was addressed carefully.
Fast forward four months to a sunny day when my son attempted to open his sunroof. To our shock, it made a horrible crunching sound and almost detached while he was driving on the highway. He pulled over and contacted me, and I instructed him to take the car to a local dealership for an inspection.
When I called Discount Auto Glass to report the issue, they asked us to bring the car in. However, upon my arrival, the owner dismissed my concerns, claiming they were not responsible for any damages caused by leftover broken glass in the tracks during the installation. He rudely insisted that cleaning the debris was not part of their service and advised me to seek help from a dealership.
The dealership assessed the situation and informed me that the accumulated glass had damaged critical mechanisms, leading to an estimated repair cost of over $900. They couldn’t believe that they put the sunroof down right on top of all of that shattered glass without cleaning it out.
Feeling frustrated, I returned to Discount Auto Glass to relay this information, only to be met with hostility and dismissal. The owner belittled me, even referring to me as "woman," and yelled at me to leave his shop.
In an effort to seek reimbursement, I filed a claim with my credit card company. Unfortunately, Discount Auto Glass contested the claim so aggressively that it ultimately expired, leaving me without any protection or recourse. Now, I’m facing a loss of $600 paid to them and an additional $900 to repair the damage caused by their negligence.
I urge everyone in Shawnee and the surrounding Kansas City area to think twice before using Discount Auto Glass. Their lack of professionalism, kindness, and accountability is alarming.
My hope in sharing this is to prevent others from going through a similar ordeal. Please be cautious and do your research before trusting this company with your vehicle repairs.
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I feel compelled to share my recent experience with Discount Auto Glass after an unfortunate incident that has left me not only frustrated but also significantly out of pocket. As many of you know, our community in Shawnee, KS was hit hard by severe hail back in March. The storm was so unprecedented, with hailstones the size of baseballs wreaking havoc on our vehicles that our videos & story was featured on KSHB 41, CNN & The Weather Channel.
Among the damages, my son’s Elantra suffered a shattered moonroof just three weeks after he purchased it. In a hurry to prevent further damage, we turned to Discount Auto Glass for a repair. They quickly installed a new sunroof, and we paid for the service, keeping the receipt for our insurance claim. With multiple vehicles needing attention, we took our time to ensure each was addressed carefully.
Fast forward four months to a sunny day when my son attempted to open his sunroof. To our shock, it made a horrible crunching sound and almost detached while he was driving on the highway. He pulled over and contacted me, and I instructed him to take the car to a local dealership for an inspection.
When I called Discount Auto Glass to report the issue, they asked us to bring the car in. However, upon my arrival, the owner dismissed my concerns, claiming they were not responsible for any damages caused by leftover broken glass in the tracks during the installation. He rudely insisted that cleaning the debris was not part of their service and advised me to seek help from a dealership.
The dealership assessed the situation and informed me that the accumulated glass had damaged critical mechanisms, leading to an estimated repair cost of over $900. They couldn’t believe that they put the sunroof down right on top of all of that shattered glass without cleaning it out.
Feeling frustrated, I returned to Discount Auto Glass to relay this information, only to be met with hostility and dismissal. The owner belittled me, even referring to me as "woman," and yelled at me to leave his shop.
In an effort to seek reimbursement, I filed a claim with my credit card company. Unfortunately, Discount Auto Glass contested the claim so aggressively that it ultimately expired, leaving me without any protection or recourse. Now, I’m facing a loss of $600 paid to them and an additional $900 to repair the damage caused by their negligence.
I urge everyone in Shawnee and the surrounding Kansas City area to think twice before using Discount Auto Glass. Their lack of professionalism, kindness, and accountability is alarming.
My hope in sharing this is to prevent others from going through a similar ordeal. Please be cautious and do your research before trusting this company with your vehicle repairs.