Tony is a consummate professional and Mikey is an expert mechanic
Highest recommendation to use Tony and his team. Tony is a consummate professional and his mechanic Mikey was an absolute pleasure to work with. You won't find a better partner for helping you repair and maintain your car.
I met Tony by chance over the phone and found him to have amazing people skills that really put me at ease and allowed me to have as much confidence in him and his team that I am capable of. I'm a detail-guy (former engineer) and frequently over analyze things. My 18 year old sports car had failed inspection and been smoking and consuming a lot of oil for 3 years before I brought it to Tony after 3 other mechanics (including a dealer) rejected the work. Tony and his team took 30 min to diagnose the problem at no charge. I suggested paying for a leakdown and/or pressure test and suggested that the PCV (buried inside the engine) could be helpful before replacing the turbo but they were convinced the turbo was the cause.
I had tremendous faith in them and, after losing sleep for many nights praying that this would fix my dream car on a very limited budget, Tony and his team replaced the turbo.
Upon arriving to pick it up, I was quite nervous since I would be financially forced to sell the car if the oil smoking issue persisted and I loathed the idea of letting it go but I simply don't have the finances to chase yet another idea on fixing this. I got a bit aggressive and "told" Tony that I would be taking the car for a drive to get it warmed up to verify if the smoking had been resolved or not. He did not stop me. In retrospect, I should have been far more polite to the man who was helping me.
While driving the car, I noticed that one of the tires was low on air (known prior problem) and the nearest air pump I knew of was another 10 min further away. I proceeded to drive further and fill it. While stopped, I checked the oil level (after allowing it to settle) and noticed it was 1/2 quart low so I also added oil to the crankcase to fill it since I wanted to protect the new turbo. I was also repeatedly stopping to see if the smoking situation continued (it seemed improved but it did continue smoking and I'm not yet convinced that the turbo replacement has fully resolved the problem).
This all took time. But Tony wasn't aware of any of this.
As I was about to drive back, I received a call from Tony and, as I was rushing to get back in the car, I impolitely said "I will be back in 15 min". I noticed that the call dropped so I called back again and left a message indicating that I was on my way back.
In retrospect, and with some assistance from Tony after my return, I now see from his perspective that I was impolite and it was inappropriate for me to take the car for nearly 45 minutes (I lost track of time) without asking his permission and without first paying.
Tony informed me that he was firing me as a client and, looking at it from his perspective without knowing my personal anxiety, situation, or the way I try to conduct myself in life, I understand why he did this.
I am hopeful that this positive review will find it's way to Tony so that I can offer a direct apology to him and perhaps be given the opportunity to continue to have him and his team service my cars in the future.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client
I met Tony by chance over the phone and found him to have amazing people skills that really put me at ease and allowed me to have as much confidence in him and his team that I am capable of. I'm a detail-guy (former engineer) and frequently over analyze things. My 18 year old sports car had failed inspection and been smoking and consuming a lot of oil for 3 years before I brought it to Tony after 3 other mechanics (including a dealer) rejected the work. Tony and his team took 30 min to diagnose the problem at no charge. I suggested paying for a leakdown and/or pressure test and suggested that the PCV (buried inside the engine) could be helpful before replacing the turbo but they were convinced the turbo was the cause.
I had tremendous faith in them and, after losing sleep for many nights praying that this would fix my dream car on a very limited budget, Tony and his team replaced the turbo.
Upon arriving to pick it up, I was quite nervous since I would be financially forced to sell the car if the oil smoking issue persisted and I loathed the idea of letting it go but I simply don't have the finances to chase yet another idea on fixing this. I got a bit aggressive and "told" Tony that I would be taking the car for a drive to get it warmed up to verify if the smoking had been resolved or not. He did not stop me. In retrospect, I should have been far more polite to the man who was helping me.
While driving the car, I noticed that one of the tires was low on air (known prior problem) and the nearest air pump I knew of was another 10 min further away. I proceeded to drive further and fill it. While stopped, I checked the oil level (after allowing it to settle) and noticed it was 1/2 quart low so I also added oil to the crankcase to fill it since I wanted to protect the new turbo. I was also repeatedly stopping to see if the smoking situation continued (it seemed improved but it did continue smoking and I'm not yet convinced that the turbo replacement has fully resolved the problem).
This all took time. But Tony wasn't aware of any of this.
As I was about to drive back, I received a call from Tony and, as I was rushing to get back in the car, I impolitely said "I will be back in 15 min". I noticed that the call dropped so I called back again and left a message indicating that I was on my way back.
In retrospect, and with some assistance from Tony after my return, I now see from his perspective that I was impolite and it was inappropriate for me to take the car for nearly 45 minutes (I lost track of time) without asking his permission and without first paying.
Tony informed me that he was firing me as a client and, looking at it from his perspective without knowing my personal anxiety, situation, or the way I try to conduct myself in life, I understand why he did this.
I am hopeful that this positive review will find it's way to Tony so that I can offer a direct apology to him and perhaps be given the opportunity to continue to have him and his team service my cars in the future.