Had our 2 yr old Impreza towed in. Very slow response and poor, inconsistent and contradictory communication. It took over 2 months for decision to total it. They blame the insurer but given how they communicated with us I tend to believe it was not the insurer's fault. One month in actually told us to come in right away and sign car over as it was being totaled. Checked with insurance and found that was not true. Wasted our time.

Justin H. de Dick Hannah Vancouver Auto Body Shop a répondu le 10/28/2025 08:57 AM

Thank you for your honest feedback — I truly appreciate you taking the time to share it. I’m very sorry for the delays and communication issues you experienced during the repair process. We did have some staff turnover while your vehicle was here, and that’s something we take full responsibility for and are working to manage better.

I do want to clarify one important point: we submitted the full supplement to your insurance company multiple times, but couldn’t move forward until their review was completed and a final decision was made on the full scope of damages we provided each time. We should have communicated that more clearly so you didn’t feel left in the dark while we were waiting for their response.

We truly appreciate you choosing us and value the opportunity to earn your trust again. We’re taking steps to improve communication so experiences like this are handled much smoother in the future. If you’d like to discuss anything directly, I’m always available to help.

Justin Harris
Assistant Director
360-944-3252

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