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Bill P.

Ormond Beach, FL

05/19/2022

Catégorie : Service

Poor Sales Experience for Wife and Daughter

Second time coming back for we were standing on our word to do so. We told the sales personnel that we were willing to pay up to 30,000 to 31,000 for a vehicle. By the time wife and daughter got to proposed offer to them, dealership had tacked on approximately 3,000 dollars in additions bringing total to 34,000 and change and that was with putting 5,000 down. I being a retired from military and a already Hyundai Palisade owner asked if family could get the extra 500.00 military off. When asked sales they stated no due to my name not being on financing. Daughter is a veterans' daughter, not just someone we brought in. If not going to give the extra we should be offered a referral fee for bring her to dealership. I guess this dealership thought they could just play with figures and we would go for it. I am very disappointed with sales, finance manger, and over all buying experience. Way to treat a veteran's family and loyal Hyundai owner. Veterans take your business else where! I will give thumbs up to service center, both times that my Palisade was in for service was treated with respect and I felt they were there to take care of needs. Would not buy a vehicle from this dealership or recommend to anyone.
Bill Phillips Retired 1SG, USA

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