I tried these guys for first time and it went poorly. While the staff is friendly, courteous, and offer baked cookies, it all ends there. Their pricing is beyond unreasonable and I question the motives when doing inspections as I experienced a few weeks ago. Based on my experience, they will talk you into services and parts you may not need to pass inspection. For instance, they said I needed to replace brake pads and I went ahead with it. The price was just shy of $1K. Ok, fine. Unfortunate, but it happens sometimes. However, when I showed old brake pads to Munro down the street they said they would have passed and likely have another year left. I felt I was taken on that one!
It did not end there. My battery died today and my car was in just 10 days ago for the inspection so I figured they would at least help me out this time around. While I expected to pay for a new one and some labor, they threw me the "rack rates" like I was nobody. I asked for a courtesy discount since I was there 10 days ago and they balked and were snippy over the phone (a call that I recorded). They claimed they checked the battery during inspection. Maybe they did or did not. Either way, I was back, it was a huge burden, and the costs were astronomical.
Good news is Munro is 500 feet down the road. I decided to take the car to them and they were half the price (seriously!). Expensive lesson to learn, but that was my last time at Davicos. My two cents - do not let the baked cookies and text reminders fool you. It is their way of rationalizing their high rates.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
It did not end there. My battery died today and my car was in just 10 days ago for the inspection so I figured they would at least help me out this time around. While I expected to pay for a new one and some labor, they threw me the "rack rates" like I was nobody. I asked for a courtesy discount since I was there 10 days ago and they balked and were snippy over the phone (a call that I recorded). They claimed they checked the battery during inspection. Maybe they did or did not. Either way, I was back, it was a huge burden, and the costs were astronomical.
Good news is Munro is 500 feet down the road. I decided to take the car to them and they were half the price (seriously!). Expensive lesson to learn, but that was my last time at Davicos. My two cents - do not let the baked cookies and text reminders fool you. It is their way of rationalizing their high rates.