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SureCritic / Dan's Paint & Body
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Dan's Paint & Body

Score moyen
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(13 Avis)
46
Écrire un avis

Détails du score

5 stars
72%
4 stars
10%
3 stars
3%
2 stars
6%
1 star
6%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
46
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(520) 795-0075
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
3810 E 22nd St Tucson, AZ 85713-2429
Obtenir des directions

Affiliations

Dan's Paint & Body's Avis
Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5Évaluation globale 4,3/5
4,3
(13 Avis)
Écrire un avis
Avis récents
LE
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Laurel E.
Subaru Outback
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
05/19/2025
client vérifiéVérifié Client
3
Left with more problems than I can with
Took the car in to get the rear fixed. I picked it up the first time and had to go back in before I even made it around the block. I had three new lights on the dash board turn on and the power steering no longer was working. I can back 2 days later. The lights were off and steering was fixed until I started to drive fore 30 minutes than I had 3 more lights and the check engine light turned on.
Richard R., General Manager de Dan's Paint & Body a répondu le 05/27/2025 02:00 PM

We’re truly sorry that your experience was so difficult, and we appreciate you bringing it to our attention. After your visit, we discovered the vehicle was experiencing a low-voltage issue. Once it went back in for calibration, it became clear that the battery needed to be replaced. We were able to work with the insurance company to cover the cost of the new battery and the updated battery tray.

Sometimes unexpected issues can arise post-repair, and we sincerely appreciate your patience while we worked to resolve it. If anything else comes up or you need further assistance, please don’t hesitate to contact me directly. We're here to help and ensure everything is made right.

Richard Romero
General Manager 
Cell: 520-631-8656

FR
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Frank R.
Subaru Forester
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/25/2025
client vérifiéVérifié Client
10
Fantastic Team
Fantastic service all around!
Richard R., General Manager de Dan's Paint & Body a répondu le 05/27/2025 01:48 PM

Thank you so much! We're thrilled to hear you had a fantastic experience. Your support means a lot to us, and we're always here whenever you need us!

Richard Romero
General Manager 
Cell: 520-631-8656

SM
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Stephanie M.
Subaru Outback
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2025
client vérifiéVérifié Client
10
Collison repair
Great service and communication all around
Richard R., General Manager de Dan's Paint & Body a répondu le 05/27/2025 01:48 PM

We appreciate the high praise for our service and communication! It’s always our goal to keep things running smoothly—like a well-oiled machine, but with fewer squeaks. If there’s anything else we can do to keep your experience top-notch, just let us know. Your satisfaction means the world to us!

Richard Romero
General Manager 
Cell: 520-631-8656

GD
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George D.
Subaru Outback
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/03/2025
client vérifiéVérifié Client
0
Not good
Software is wrong no maps no star link all wiped out by body shop icons all wrong , software is messed up. Will take back see it they can fix what they did wrong, took over two weeks ….
Richard R., General Manager de Dan's Paint & Body a répondu le 05/27/2025 02:01 PM

We're very sorry to hear about the issues you're experiencing with your vehicle's software and infotainment system. That’s certainly not the experience we want our customers to have. We understand how frustrating this must be, especially after a long repair process.

Please rest assured we take your concerns seriously and want to make it right. We appreciate you bringing the vehicle back in so we can assess and correct any problems that may have occurred during the repair. If there’s anything we can do to help in the meantime or if you’d like to speak directly with a team member, please don’t hesitate to reach out.

Richard Romero
General Manager 
Cell: 520-631-8656

WS
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Wendy S.
Subaru Outback
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/08/2024
client vérifiéVérifié Client
5
Good work; poor communication
The lack of communication I experienced was appalling, but the shop did a really nice job on my 2019 Subaru Outback.
NO
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Nils O.
Subaru Forester
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/23/2023
client vérifiéVérifié Client
8
Great repair work
Dan's did a great job repairing our Subaru. We highly recommend them for that. They worked well with our insurance company. Communicating with front office staff was difficult. We were not given necessary information about having our car towed in until AFTER we had called the tow truck. (That they don't take tow ins after 4pm.)
LH
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Laura H.
Subaru Forester
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
07/18/2023
client vérifiéVérifié Client
10
Highly recommend
Our brand new car was hit broadside, incurring a lot of damage. Dan’s shop came highly recommended, and we are extremely happy with the work and communication.
SR
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Stephanie R.
Subaru Outback
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/06/2023
client vérifiéVérifié Client
10
Excellent service
The team was superb. Work was excellent. Highly recommend
KP
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Kathryn An Jim P.
Subaru Outback
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/04/2023
client vérifiéVérifié Client
10
Couldn’t have asked for better!
We had no idea what shop to use in Tucson when our car was hit at a stop sign, as we’re only here for the winter. A local acquaintance recommended Dan’s. While Dan’s wasn’t on the initial list of “recommended” shops provided by State Farm, they worked seamlessly with them. Our initial contact at Dan’s was Brenda (front office). She was GREAT! She helped us get the process started and kept us updated. Dan’s also worked with our car rental agency and State Farm when additional damage they uncovered extended the repair time. When we picked it up, the car looked great and had been detailed. Everyone throughout the process was very professional, helpful and friendly. If I ever need a body shop in the Tucson area again, Dan’s is the ONLY one I’d consider.
GM
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Ginger M.
Subaru Outback
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/15/2022
client vérifiéVérifié Client
9
Good pplace
I've used Dan's a couple of times and they have done a good job.
RS
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Robert S.
Subaru Ascent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/19/2022
client vérifiéVérifié Client
10
Excellent service under difficult conditions
Supply chain issues in early 2022 delayed the work of all collision centers but Dan's took our vehicle, organized a tow, and communicated with us regularly and accurately. The end result is a repair that is a work of art!
DF
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Della F.
Subaru Impreza
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
05/25/2022
client vérifiéVérifié Client
0
Not good
They could do much better in customer service
BD
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Brad D.
Subaru Crosstrek
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
03/10/2022
client vérifiéVérifié Client
4
Poor communication with customer
There was not a single call made to me on the progress of the repair. On the 9th day after drop off, I called the repair consultant for an update. They said they were waiting for approval for the updated repairs from the insurance company. This led to many calls I had to make between the repair shop & the insurance company in order to get this repair finished. Every time the repair consultant said he would get back to me, I never received one call. Very poor follow up with the insurance company on getting approvals as well. Over three weeks for a small repair is crazy but the poor communication is unacceptable.
13 sur 13 résultats
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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