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Crouch Automotive NE

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(404 Avis)
80
Écrire un avis

Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
Avis original
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
1
Total des ReScores
5,0
Moyenne de ReScore
80
Score NPS ®

Détails de l'entreprise

À propos

If you’re looking for auto repair in Cecil County, MD, you’ve found us. Here at Crouch Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Cecil County car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years
If you’re looking for auto repair in Cecil County, MD, you’ve found us. Here at Crouch Automotive we work hard to earn your trust and loyalty. We know how important it is to find a Cecil County car service you can rely on, so your satisfaction is our top priority each and every day.

Our professional automotive service offers you years of combined expertise from our well-trained technicians. We treat our auto repair professionals well because we value their skill and can-do attitude. We know our team sets us apart, saving you time and money, not to mention worry. When it comes to auto repair in Cecil County, we are totally confident that Crouch Automotive is the best option in town!
...more

Catégories
Réparation automobile, Entretien de la voiture, Vente et réparation de pneus
Contact
(410) 287-5821

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure de l'Est (É.-U. et Canada)
152 N East Rd North East, MD 21901-3609

Affiliations

ASE
Crouch Automotive NE's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(404 Avis)

VT
gravatar
Val T.
Naples, FL
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/26/2024
10
I would give them more stars if I could!
Professional, courteous, friendly, and trustworthy are just a few words I would use when describing Crouch. From the hospitable greeting from Carly at the front desk to the generous offer from Austin to give me a ride to the local store while I waited for my car to be fixed to the amazing techs who got my car up and running again -- everyone was great to work with. They have earned our business going forward!

MF
Marcos F.
North East, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/27/2023
client vérifiéVérifié Client
Catégorie : Service
Marcos said his experience was good.
Recommandé

RK
Rose K.
Maryland
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/21/2023
client vérifiéVérifié Client
Catégorie : Service
Rose said the technicians were very good to her and provided great service. She is really happy with this business and will return again.
Recommandé

JH
Justin H.
North East, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/13/2023
client vérifiéVérifié Client
Catégorie : Service
Justin said he has an automotive background and they did not try to give him nonsense on what it needs. They were honest.
Recommandé

AE
Anna E.
Elkton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/30/2023
client vérifiéVérifié Client
Catégorie : Service
Anna said that they were very friendly and had good customer service.
Recommandé

NW
Nicholas W.
Aberdeen, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/17/2023
client vérifiéVérifié Client
Catégorie : Service
Nicholas said the business was very quick, convenient and professional.
Recommandé
Tonya M. de Crouch Automotive NE a répondu le 11/20/2023 11:39 AM

Thank you, Nicholas, for the excellent review! We're glad to hear that you found our service to be quick, convenient and professional. We appreciate your business!


Tonya M.
Crouch Automotive


SZ
Scott Z.
Perryville, MD
Ram Pickup
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
11/10/2023
client vérifiéVérifié Client
Catégorie : Service
Spoke with Susan. She said they did not put the locking lug nut on after service. When they went back, the staff said it wasn't there when they started, but then it suddenly appeared.
Recommandé

DB
Danny B.
Maryland
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2023
client vérifiéVérifié Client
Catégorie : Service
Danny said there was a little misunderstanding about what he asked them to do. He ran into issues. They were awesome and met him halfway. He couldn't pick up the vehicle right away because he didn't have a ride and they didn't charge him anything. He lives 2 hours away. It was wonderful service. The staff answered the phone and the lady who answered was informative.
Recommandé

CD
Carol D.
North East, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/06/2023
client vérifiéVérifié Client
Catégorie : Service
Carol said that they are always great, honest, and they do quality work.
Recommandé
Tonya M. de Crouch Automotive NE a répondu le 10/11/2023 06:12 AM

Thank you so much for your kind words, Carol! We appreciate you taking the time to review us and are so glad that you found us to be great, honest, and to provide quality work. We strive to always provide the best possible service to all of our customers, so we are glad that you could see that. We look forward to serving you again in the future.


Tonya M.
Crouch Automotive


DS
Darnell S.
Elkton, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/05/2023
client vérifiéVérifié Client
Catégorie : Service
Darnell said Dale is good at working on carburetors, and he was happy at how he was treated at the business.
Recommandé
Tonya M. de Crouch Automotive NE a répondu le 10/11/2023 06:09 AM

Thank you, Darnell, for your 5 star review! We're delighted that you found Dale to be helpful and that you had a good experience at Crouch Automotive. 


Tonya M.
Crouch Automotive


CF
Carlton F.
North East, MD
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/02/2023
client vérifiéVérifié Client
Catégorie : Service
Carlton said it was good work.
Recommandé
Dale and Joanna C., Owner de Crouch Automotive NE a répondu le 10/03/2023 12:10 PM

Thank you so much for your kind words Carlton! We strive to provide the best service possible and it's great to know that we achieved that for you. We hope to be of service again soon!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive
410-287-5821


Client vérifié
North East, MD
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
09/18/2023
client vérifiéVérifié Client
0
Car not seen when promised and took over a week to repair.
Our car was supposed to be seen on Tues. Then, I was told it was next to be hooked up on Wed. On Thurs., it finally got in. We were told it was the turbo charger-$1400- then it was spark plugs-$200- then a coil-$250. When finished on the following Mon., I had to call to see that it was done. On the day I paid, no one had the courtesy to apologize for my inconvenience.
Dale and Joanna C., Owner de Crouch Automotive NE a répondu le 10/03/2023 12:16 PM

Thank you for your business and also for taking the time to write a review. We apologize for the inconvenience caused and regret that our service did not live up to your expectations. After receiving this review, I did reach out to you over the phone where we discussed the work that was needed and completed. We also discussed changes we are implementing to ensure all customers are contacted with status updates on a more timely basis.  It is our goal to provide the best level of service for our customers. Thank you for taking my call and we hope you will consider Crouch Automotive in the future.

Sincerely,

Dale & Joanna Crouch

Crouch Automotive
410-287-5821

DL
gravatar
DONNA L.
North East, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/09/2023
client vérifiéVérifié Client
10
Great Job!
I scheduled a Smoke Test, because the Check Engine Light was on the dashboard of my 2008 Jeep Grand Cherokee. They found the leak and ordered the part that I needed. About a week later, I took my Jeep through Emissions, and it passed!
Dale and Joanna C., Owner de Crouch Automotive NE a répondu le 10/03/2023 12:17 PM

Thank you for your kind review, Donna! We at Crouch Automotive NE are glad to hear that we could help you with the Smoke Test and get the part you needed to pass Emissions. We take pride in providing our customers with the best service and it’s always our goal to get the job done right the first time. We’re delighted to hear that we were able to do that for you. We hope you have a great day!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive
410-287-5821


JS
James S.
North East, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/07/2023
client vérifiéVérifié Client
Catégorie : Service
Jeff said they're professional.
Recommandé
Dale and Joanna C., Owner de Crouch Automotive NE a répondu le 10/03/2023 12:18 PM

Thank you very much for taking the time to let us know how you feel about us. We are so pleased to hear that Jeff said we are professional. We always strive to maintain the highest level of customer service and it's great to hear that we are succeeding.

Sincerely,

Dale & Joanna Crouch

Crouch Automotive
410-287-5821

JG
Jeffrey G.
Perryville, MD
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/07/2023
client vérifiéVérifié Client
Catégorie : Service
Jeffrey said he was very happy with the service there, he had all his vehicles and his daughter's vehicle serviced there and they were very happy. He would recommend them and had.
Recommandé
Dale and Joanna C., Owner de Crouch Automotive NE a répondu le 10/03/2023 12:17 PM

We're delighted to hear your satisfaction with our services for you and your daughter! We strive to provide top-notch customer service and quality work, so it's great to know that we achieved that. We'd love to have your business again soon.

Sincerely,

Dale & Joanna Crouch

Crouch Automotive
410-287-5821
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