If I could I would give negative 10 stars. I took my car in for a simple recall. I went to pick up my car now its no longer working. They told me it was the battery, which is impossible i just replaced the battery. One of their techs checked the battery it was working fine. They refuse to accept the fact that they did anything to my car. I drove it into the dealership just fine and the car was in perfect working condition, how is it that I take it to them for a brake flush as part of a recall now i cant even start my car or take it off their lot. When they handed the keys over to me at no point did they even mention anything was wrong with it or that it wont start.
On the service sheet they suggested new spark plugs (i just changed these 1 month ago), they said car needs alignment (I just did this 2 months ago), they said I need new brake pads, (these are new as well. They kept us waiting in the cold for 30 minutes, we went inside demanded to speak to someone and no one came for another 40 minutes. While we waited there was an older lady who told us that she came in to get her car fixed, and ended up leaving with a new car because they "couldn't fix" her old one. They had me speak to their Sales Manger Tony, which was no help at all. He told us to leave the car there over the weekend (this was a Saturday) and they would call us on Monday. Monday came, no one called. Tuesday Passed, no one called. I called Wednesday asking what the hell is going on, and they promised they would have the Service manager Chris Cooper call. He finally calls back and again says its the Battery, AND because the battery is bad the car is flooded. WHAT THE HELL! Again they refuse to fix what they did, and tell me if I want it working i'm going to have to pay. Its been 1 week now, and they are still refusing, and do not even offer to tow my car.
Horrible place, horrible customer service, and apparently they do this A LOT. Please, DO NOT take your car here MY GOD you'll end up with a huge bill, or worst yet no car like me. I'm reporting them to : government consumer agencies, manufacturers’ zone offices, and the Better Business Bureau. As companies like these should not be taking advantage of consumers the way they are, especially in this country when a car is such an asset.
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On the service sheet they suggested new spark plugs (i just changed these 1 month ago), they said car needs alignment (I just did this 2 months ago), they said I need new brake pads, (these are new as well. They kept us waiting in the cold for 30 minutes, we went inside demanded to speak to someone and no one came for another 40 minutes. While we waited there was an older lady who told us that she came in to get her car fixed, and ended up leaving with a new car because they "couldn't fix" her old one. They had me speak to their Sales Manger Tony, which was no help at all. He told us to leave the car there over the weekend (this was a Saturday) and they would call us on Monday. Monday came, no one called. Tuesday Passed, no one called. I called Wednesday asking what the hell is going on, and they promised they would have the Service manager Chris Cooper call. He finally calls back and again says its the Battery, AND because the battery is bad the car is flooded. WHAT THE HELL! Again they refuse to fix what they did, and tell me if I want it working i'm going to have to pay. Its been 1 week now, and they are still refusing, and do not even offer to tow my car.
Horrible place, horrible customer service, and apparently they do this A LOT. Please, DO NOT take your car here MY GOD you'll end up with a huge bill, or worst yet no car like me. I'm reporting them to : government consumer agencies, manufacturers’ zone offices, and the Better Business Bureau. As companies like these should not be taking advantage of consumers the way they are, especially in this country when a car is such an asset.