Initial impression poor. Final service rep made up for it
In order for Genesis to be taken seriously as a luxury brand . One of the things a company should work on is dedicated dealership and service departments with higher standards of service . The car itself has been a great, the standards of service itself is something that I worried about initially when purchasing the vehicle and after first service, I see why many others should be worried too.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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