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Tyler W.

Odessa, FL

2019 Genesis G70

03/01/2022

Vérifié Client

Catégorie : Service

Terrible Service

Bought a CPO Genesis, while driving home brakes/rotors were shot. Contacted service and made an appointment for 830am the next day. Upon arrival after sitting around for 6 hours, they advised the rotors needed to be resurfaced. Eventually after the 6 hours they gave me a rental car. They also stated they were going to detail the car. When the car was returned to my house approximately 8 hours later, the car was filthy and there was some sort of dried up glue on the front bumper, it was never cleaned.

CHAD T. de Courtesy Genesis a répondu le 03/04/2022 06:57 AM

I apologize for the poor service you received from our service Department. I can assure you that the level of service you had is unacceptable to us as well. I would like to speak with you about the visit.

Chad Trombley

Service Director

Courtesy Hyundai of Tampa

Courtesy Genesis of Tampa

3810 W. Hillsborough Ave. Tampa, FL 33614

Tel: (813) 285-5062

Email: ctrombley@courtesycars.com