Usually I have a pleasant experience with Cortez Auto pros league city location. I took my car for a diagnostic test and left with a broken radio and a damaged fuse. The electrical lock system caused me not to be able to unlock my car and I had to pay a lock smith to get it open. Ray was rude and unapologetic. He passively said what I can do is pay $430 for a brand new screen “usually we charge for a diagnostic test” after telling me my radio was broken. He also rudely suggested I go to the junk yard to get a screen and that I am free to go the keys are in the car. Ray never apologized even after I called about not being able to get in my car. I understand people having a bad day so I was polite and thanked him. But I wouldn’t want anyone to experience his poor customer service, insulting comments and lack of respect. I speak Spanish and English anyone could have spoke with me about my car and made better suggestions. I was disappointed today and wouldn’t recommend Cortez Auto pros anymore.
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