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Complete Auto Service Center

Score moyen
Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5
3,6
(5 Avis)
100
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Détails du score

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores
-
Moyenne de ReScore
100
Score NPS ®

Détails de l'entreprise

À propos

Complete Auto Service Center was formed to provide customers a fresh "service-centered" experience in auto care. For generations visiting your mechanic was a dirty affair with greasy hands, dirty floors, and rough workmen. These days auto repair requires a myriad of complex tools and equipment, computer skills, and technicians that never Complete Auto Service Center was formed to provide customers a fresh "service-centered" experience in auto care. For generations visiting your mechanic was a dirty affair with greasy hands, dirty floors, and rough workmen. These days auto repair requires a myriad of complex tools and equipment, computer skills, and technicians that never stop learning. It's time that the customer service experience catches up with the changes! Our goal is to provide complete repairs, consistent customer service, and transform major inconveniences into an enjoyable experience.

Complete Auto has been in business for five years, although its auto repair roots are deep. It was built on the foundation of Bill's Auto Repair when the owner retired after spending over 40 years in the industry. Bill's Auto established a reputation for providing complete repairs. When you came to pick up your vehicle you were confident that nothing was overlooked or ignored, and you could count on a good joke or a story!

For nearly 20 years Mark Guy mentored under Bill Hodson and then purchased the business after his retirement. Mark changed the name and set about building a new experience on that solid automotive repair foundation.
...more

Catégories
Réparation automobile, Entretien de la voiture, Atelier de réparation
Contact
(816) 776-3099

Heures d'ouverture

Mon
7:00 AM - 5:00 PM
Tue
7:00 AM - 5:00 PM
Wed
7:00 AM - 5:00 PM
Thu
7:00 AM - 5:00 PM
Fri
7:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Aucun Fuseau Horaire Fourni
718 Wollard. Blvd. Richmond, MO 64085
Complete Auto Service Center's Avis
Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5Évaluation globale 3,6/5
3,6
(5 Avis)

LJ
gravatar
Linda J.
Rayville, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/11/2024
10
Excellent service
The brake sensor went out and it made my car feel unsafe to drive. The problem was quickly diagnosed and I received a quote for everything. They found it and they fixed it. I was very pleased with the service I received at Complete Auto Service.

JS
gravatar
Jesse S.
Bevier, MO
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
04/19/2021
client vérifiéVérifié Client
Didn’t do anything when paid to do a diagnostics test
Took my truck to do a diagnostics test on the transmission didn’t even find out what was wrong with it. Then after the diagnostics test they proceed to tell me they don’t even work on my transmission but they could put a remanufactured one in it..... then why are you doing a diagnostics test I already know there is a problem with the transmission if you aren’t going to work on it why would I have you diagnose it.... they charged me 120 bucks to do literally nothing scammed out of 120 dollars.... I will never come back to this place and will not recommend for sure!
Non recommandé
Mark G., Owner de Complete Auto Service Center a répondu le 04/20/2021 05:42 AM

Jesse, 
I have reviewed your issue and determined our mistake.  In our initial conversation you suspected the problem to be elcetrical, probably a solenoid or sensor.  We made the appointment with the anticipation of the job requiring a full scan of all the modules and further electrical testing and diagnostics.  During my preliminary road test I was able to quickly determine that the source of the fault was in the internal components of the transmission and that full disassembly and a rebuild would be required to fix your vehicle and no further testing was necessary.  The problem was that I failed to pass this information on to the Service Advisor and he went off the price attached to the original appointment.  This is completely my mistake and if you come by we will give you a full refund.  
Our years of experience guides our approach to transmission repairs.  Some repairs can be made by addressing external or electrical components.  Others require a full rebuild or replacement.  On some vehicles, providing our customer with the best product means that we rebuild the transmission in-house, other times it means installing a quality remanufactured unit.  In the case of your vehicle we recommended a remanufactured unit. 
Again, thank you for taking the time to inform us of your negative experience.  We will provide you a full refund and we have addressed this error in our process to avoid this happening again in the future.  

MARK GUY | Owner
COMPLETE AUTO SERVICE CENTER
Phone: (816) 776-3099

CR
Cara R.
Richmond, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
04/02/2021
client vérifiéVérifié Client
Friendly, Fast Service!
Fast, friendly service in repairing our truck. No extra charges. Love staying local and I’m not disappointed with Complete Auto!
Recommandé
Mark G., Owner de Complete Auto Service Center a répondu le 04/02/2021 06:55 PM

Thanks so much for giving us the opportunity. See ya next time!

MARK GUY | Owner

COMPLETE AUTO SERVICE CENTER
Phone: (816) 776-3099

DR
David R.
Richmond, MO
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
04/01/2021
client vérifiéVérifié Client
Oh dear, here we go again
Drove my vehicle 5 miles and check engine light came on, went another 5 miles and the engine lost all power
Non recommandé
Mark G., Owner de Complete Auto Service Center a répondu le 04/16/2021 04:25 AM

David, thanks for giving us the opportunity to correct the repair on your vehicle.  We strive to return all vehicles completely repaired and tested but when we miss something we appreciate folks giving us the chance to make it right.  

MARK GUY | Owner
COMPLETE AUTO SERVICE CENTER
Phone: (816) 776-3099

TW
gravatar
Tyler W.
Kansas City, MO
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/28/2021
client vérifiéVérifié Client
Great work
Always a pleasure to do business here. Honest and trustworthy people!
Recommandé
Mark G., Owner de Complete Auto Service Center a répondu le 04/01/2021 11:24 AM

Thank you for leaving us this great review. 

MARK GUY | Owner
COMPLETE AUTO SERVICE CENTER
Phone: (816) 776-3099

5 sur 5 résultats
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