Staff that scheduled my repair made recommendations for an early morning appointment since I had to stay at the dealership. My repair was done very quickly. I appreciated the care.

Recommandé

Avis original

02/15/2021

Type de service : Maintenance

Catégorie : Service

Repair and Covid

The repair was done quickly. I had to stay at the dealership during the service. I am 70 and did not feel safe in the waiting area because another customer was not wearing a mask even though masks are required as posted. I waited outdoors or in the hallway.
I was happy to get in and out so quickly.

Recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 02/16/2021 01:52 PM

Thank you Bernadette for taking the time to give us your review. Our customers safety is very important and I apologize our staff was not aware and/or did not confront the customer, had I known I would have rectified the issue. On the positive side, it sounds as if your vehicle was in and out in a very timely manner. We hope that you would reconsider the negative score of 3 with a new re-score, it would help me and the entire dealership as we work hard to keep you Tucson safe and maintained. Please do not hesitate to contact me with any queation. Thank you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 02/17/2021 12:24 PM

My staff and I want to thank you very much for your re-score. Please know you are always welcome to contact me with any questions or concerns regarding your vehicle or quality of service. Thank you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Client vérifié

Kelso, WA

2012 Hyundai Sonata

02/13/2021

Type de service : Maintenance

Vérifié Client

Catégorie : Service

My Sonata Care Team

I bought my Sonata from Columbia Hyundai in 2012. This sport model is a 2.0 Turbo Limited. The service I have received at the fore mentioned dealership has been top notch, courteous and efficient. I love my Sonata, which though almost ten years old, looks new! I depend on the Columbia Hyundai team to keep it in excellent shape! They do.

Recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 02/16/2021 01:53 PM

I would like to personally thank you for your great review on your most recent service visit. I would like you to know that we very much appreciate your business along with your wonderful feedback and look forward to working with you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Ashley E.

Castle Rock, WA

2018 Hyundai Santa Fe Sport

12/30/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

NOT WORTH IT!!

Took 2hrs for a scheduled oil change. An 15 minutes for someone to acknowledge me even though I was the only one in line and also signed me in. In that two hours of being at this place of business I was never once updated on my car until I went to the service desk stood there waiting and asked how long it would be.

Non recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 12/31/2020 09:54 AM

Ashley,
I would like to thank you for taking the time to give us your review. However I need to get more information on how we fell short. Your feedback is very important. Getting all the information will allow me to find and make a resolution for future visits.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Client vérifié

Kelso, WA

2012 Hyundai Sonata

12/26/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Genuine courtesy, trustworthiness with excellent care

The care my car received was superb.

Recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 01/04/2021 11:29 AM

Thank you for your 5-star review. We appreciate your feedback. Hope to see you for your next 5-star visit.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Gerald M.

Woodland, WA

2020 Hyundai Tucson

11/27/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Very friendly and professional

They informed me I had a free oil change and communicated well with me. Check out was quick and easy.

Recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 11/30/2020 08:43 AM

Gerald,
Our service department wanted to personally thank you for writing us a great review for your most recent vehicle service. We want you to know that we appreciate your business along with the wonderful feedback and look forward to working with you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Leroy C.

Longview, WA

2019 Hyundai Sonata

11/01/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Hyundai 7500 warranty work

They didn't complete everything on the list.

Recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 11/03/2020 02:59 PM

Leroy,
I would like to thank you for taking the time to give us your review. However I need to get more information on how we fell short. Your feedback is very important. Getting all the information will allow me to find and make a resolution for future visits. I have put in a call to you so I can gather more details about your service experience.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Client vérifié

Longview, WA

2019 Hyundai Elantra

ReScore Avis™

11/14/2020

Vérifié Client

Catégorie : Service

service

They took care of the problem.

Recommandé

Avis original

10/15/2020

Type de service : Maintenance

Catégorie : Service

renal car

Said it would only take 2 hours to service my car. Dropped it off and they said it would take all day. Because I did not reserve a car they did not have one for me. Was not happy because my husband works one shift and I work another.

Recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 10/17/2020 11:35 AM

I would like to thank you for taking the time to give us your review. However I need to get more information on how we fell short. Your feedback is very important. Getting all the information will allow me to find and make a resolution for future visits. I will reach out to you soon to get more details about your service experience.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 10/30/2020 11:50 AM

Thank you for speaking with me this morning and giving me your feedback on what transpired during your visit. Hopefully you will accept our apology and allow us to service your Elantra in the future.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Client vérifié

Skamokawa, WA

2019 Hyundai Tucson

10/09/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

Kevn's attention was appreciated

Personal attention from Kevin was wonderful.

Recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 10/12/2020 10:50 AM

Thank you for your 5-star review, your feedback is so appreciated. Kevin and our service team hope to see you again for your next 5-star visit.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Client vérifié

Kelso, WA

2012 Hyundai Sonata

09/30/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

My Hyundai Sonata Sport Turbo

I have had nothing but excellent service at Columbia Ford/Hyundai. Pre and post explanations are given; choices as to product replacement are given before maintenance is begun following diagnostic testing. My car is clean when returned.

Recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 09/30/2020 10:29 AM

Wendy,
Our service department wanted to personally thank you for writing us a great review for your most recent vehicle service. We want you to know that we appreciate your business along with the wonderful feedback and look forward to working with you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 09/30/2020 10:29 AM

Our service department wanted to personally thank you for writing us a great review for your most recent vehicle service. We want you to know that we appreciate your business along with the wonderful feedback and look forward to working with you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Robert H.

Longview, WA

2019 Hyundai Elantra

09/29/2020

Type de service : Repair

Vérifié Client

Catégorie : Service

service

I took care of everything including the rental while they had our car.

Recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 09/29/2020 03:44 PM

Robert,
Thank you for being a customer of Columbia Hyundai along with writing us a 5 star review. I wanted to take a moment and let you know how important your business, feedback and service experience is to us. Thank You again for your excellent review, we look forward to seeing you on your next visit.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Barbara F.

Longview, WA

2020 Hyundai Santa Fe

08/28/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

They care

They wanted do fill my request parts not available

Recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 10/06/2020 12:00 PM

Barbara,
Thank you for taking the time to write us your review. Sorry we fell short on your recent service, however we do value your business and feedback and look forward to making your next service visit with us a 5 star experience.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Client vérifié

Cathlamet, WA

2020 Hyundai Santa Fe

08/24/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Hard to schedule at first.

Hard to schedule.good service-- friendly staff.

Recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 10/06/2020 12:02 PM

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Harvey R.

Kelso, WA

2018 Hyundai Kona

02/25/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Shoddy work

It took two and one half hours to "service" my one year old Kona. When I got home it recorded the external temperature as 107 degrees (in February) and the check engine light was on. I took it back. They ordered the part and it took one and one half weeks to get that in. It didn't cost me anything but inconvenience but, to me. time is worth more than money.

Non recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 02/26/2020 02:00 PM

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Janice T.

Castle Rock, WA

2018 Hyundai Kona

02/24/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Service

Liz was very responsive and personable.

Recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 02/26/2020 02:35 PM

Janice,
Our service department wanted to personally thank you for writing us a great review for your most recent vehicle service. We want you to know that we appreciate your business along with the wonderful feedback and look forward to working with you again.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Greg S.

Longview, WA

2003 Hyundai Santa Fe

02/17/2020

Type de service : Maintenance

Vérifié Client

Catégorie : Service

Diagnosis only

Price for repair is three times as much as in independant service provider.

Non recommandé

TROY G., Service Manager de Columbia Hyundai of Longview a répondu le 02/19/2020 06:48 AM

Thank you for taking the time to write us your review. Sorry we fell short on your recent service, however we do value your business and feedback and look forward to making your next service visit with us a 5 star experience.

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

Troy Goss

(360)423-4322

troyg@columbiaautogroup.com

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