Coggin Deland Hyundai in Deland, FL. is staffed with expert technicians who provide quality Hyundai repair and maintenance.Coggin Deland Hyundai in Deland, FL. is staffed with expert technicians who provide quality Hyundai repair and maintenance.
I'm thinking that there might be a class action lawsuit here. I went to Coggin Hyundai for an oil change. I went there because they sent me a full synthetic oil change offer online. I took screenshots of the offer before I went in. I'm glad I did because when I was done with my oil change they tried to charge me twice what the offer was.
$59.99 they tried to charge me 109.99
When I showed the screenshot I was told"why didn't you say that when you came in". I said you sent me the offer! Why should I have to tell you about it when I accepted it online and set an appointment for it online.
Then I was told that it would be $68.?? I asked for a print out of the bill. The advisor said that they sent it to my email. ( As of 12 hrs later I still haven't received the said email). I asked again for a print out. I was told "we have a new system that sends everything electronically". I asked a third time for a print out.
When I finally received the print out it had a 10% shop supply fee!!!!!!!!! That was on top of parts, labour and taxes
I asked about the fee and was told it's an environmental fee. The government sets environmental fees not Coggin and the fee definitely isn't 10%
So then I read the disclaimer on the printout that said they charge a 10% shop supply fee( not environmental) to the customer.
I asked why was I being charged for shop supplies? Shouldn't that be apart of the cost of parts and labour?
The service advisor was obviously getting upset with me and mentioned that it was only $3.15.
I said perfect then you can pay for it.
The customer should not have to pay a shop supply fee on top of parts and labour. Any brake job is costing unsuspecting customers $40-$50 more for their service. If you don't get a printout most customers wouldn't even notice the additional fee. It's unethical and malicious!
Coggin Hyundai is taking money from customers on every service visit.
This is a warning to everyone that goes to Coggin of Hyundai in Deland for service. They are adding fees that shouldn't exist.
Maybe they should just be honest and say they are trying to pay for the renovations? Or just say that they didn't think people would notice.
If any lawyer wants to run with this, count me in. They probably service a couple thousand customers a month. That's a lot of people they are taking money from!
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$59.99 they tried to charge me 109.99
When I showed the screenshot I was told"why didn't you say that when you came in". I said you sent me the offer! Why should I have to tell you about it when I accepted it online and set an appointment for it online.
Then I was told that it would be $68.?? I asked for a print out of the bill. The advisor said that they sent it to my email. ( As of 12 hrs later I still haven't received the said email). I asked again for a print out. I was told "we have a new system that sends everything electronically". I asked a third time for a print out.
When I finally received the print out it had a 10% shop supply fee!!!!!!!!! That was on top of parts, labour and taxes
I asked about the fee and was told it's an environmental fee. The government sets environmental fees not Coggin and the fee definitely isn't 10%
So then I read the disclaimer on the printout that said they charge a 10% shop supply fee( not environmental) to the customer.
I asked why was I being charged for shop supplies? Shouldn't that be apart of the cost of parts and labour?
The service advisor was obviously getting upset with me and mentioned that it was only $3.15.
I said perfect then you can pay for it.
The customer should not have to pay a shop supply fee on top of parts and labour. Any brake job is costing unsuspecting customers $40-$50 more for their service. If you don't get a printout most customers wouldn't even notice the additional fee. It's unethical and malicious!
Coggin Hyundai is taking money from customers on every service visit.
This is a warning to everyone that goes to Coggin of Hyundai in Deland for service. They are adding fees that shouldn't exist.
Maybe they should just be honest and say they are trying to pay for the renovations? Or just say that they didn't think people would notice.
If any lawyer wants to run with this, count me in. They probably service a couple thousand customers a month. That's a lot of people they are taking money from!