Started out fine with these folks when I brought my mustang 3 months ago to trouble-shoot where a squeak was coming from under the hood and why the car pulled to the left when you applied the brakes. Owner said they could fix and did solve most of squeak but still happens occasionally and brakes no longer pull but now vibrate like hell when applying brake while headed down incline of any kind. I also had them install a Pertronics electronic ignition kit being told that was an easy install. Car now runs like a Vietnam era Huey Helicopter landing on hard rock terrain. Not good. Took car back to Clayton Valley and was told that there will be a 3 week wait until they can get my car back in. Thought that was a bit unreasonable but had no choice so waited. 2.5 weeks later---after waiting for 3 weeks to get back in to fix original work done----to find out they still had not fixed either the brake vibration or Huey effect. Pulled car out last Thursday promising myself never to use them again. Returned today for to collect original ignition rotor that I had been asking for and had to literally run from irate owner (Harold I believe) as he yelled profanities "get the fk out" Beware of what you are promised here. They appear helpful at first. Beware the owner's smile. .....
Non recommandé
KR
Karen R.
Concord, CA
04/02/2020
Awesome
I never ever expected to find a trustworthy and fair auto service company in my own neighborhood. Having lived in five different states it's important to me, a senior citizen, to have someone I can rely on. Thank you for fixing my car this morning. I am a forever customer.
Recommandé
GR
George R.
Concord, CA
Ford Pickup
12/15/2019
Vérifié Client
Catégorie : Service
George said the owner of the business is very nice. He would recommend their services.
We’ve been going to Clayton Valley Auto Service since we moved to this area four years ago and are happy with the quality and fairness of the service of this local independent shop. They give us a ride too if we need it
When you just want your car fixed, this is the place to go. They don't try to sell you more than you need. I never feel I just got ripped off. And they know what they are doing!
Sharon said she loves this business. The service is excellent and top of the line. The whole business is outstanding. The employees are so professional and thorough, she is very impressed.
If my car had several problems I expect to be told after an inspection what it needs to be fixed. I’m a busy profesional and have no time to bring my car in intermittently. First it’s the right front axle that needed repair. I pick up my car and the same noise and issue while driving. I called John and he tells me to bring the car again and he will inspect the right side. Can’t you check both sides at once??? That’s why you inspect the car! To avoid having to come back without a resolution. I feel like I’m being ripped off or taken advantage of. I am taking my vehicle for a second opinion and another inspection someplace else. I’m not coming back to your shop!! Is not the same without the old owner.
Our Ford Ranger pickup truck needed a LOF; I made an appointment with CV Auto Service for a Saturday morning. I was in and out of there within an hour. Job done right, done well, and done quickly. Couldn't ask for more. Oh, and the price was right too!
A note of thanks to Duane, John, and ultimately Harold for silencing a horrible screeching noise that we've been dealing with for wayyyyyyy too long (We brought it into previous shop for that very reason & after replacing belts and still screeching, was told it would "work itself out in time"). Thankfully, the daily ear piercing torture is over and it seemed it was a simple tightening of the belt. I'm also very impressed with the customer service given by all the gentlemen mentioned, I highly recommend Clayton Valley Auto Services. They truly do provide excellent customer service.
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