Our collision repair team utilizes Factory Trained technicians, superior quality materials, and the most advanced equipment available to deliver the highest quality auto body experience possible. We deliver this for all makes and models. And, everything we do is backed by Classic Accident Repair Center’s Repair Guarantee. Our collision repair team utilizes Factory Trained technicians, superior quality materials, and the most advanced equipment available to deliver the highest quality auto body experience possible. We deliver this for all makes and models. And, everything we do is backed by Classic Accident Repair Center’s Repair Guarantee.
Vérifié ClientIt’s fantastic to hear that you’re very satisfied! We're always aiming to deliver top-notch service, so your feedback is music to our ears. If you ever have more insights to share or questions, feel free to drop by. Keep up the great vibes!
Vérifié ClientIt sounds like you went on quite the rollercoaster ride with us—ups, downs, and a surprise finale! While we understand that the unexpected spike in cost was a bit of a plot twist, we’re glad Ryan could step in and save the day. We appreciate your understanding and are delighted to hear that your car now shines like a diamond on a sunny day. Your recommendation means the world to us, and we’re committed to improving our communication to ensure the next ride is smoother from start to finish. Safe travels in your stunning set of wheels!
Vérifié ClientWe appreciate your feedback and are glad to hear that you were satisfied with the quality of work. However, it’s concerning to learn that communication fell short of your expectations. We aim to keep our customers in the loop, and it seems we might have missed the mark this time. We’ll certainly take your comments on board to improve our communication efforts. We hope you’ll consider us for any future needs!
Vérifié ClientWe're glad to hear that you experienced top-notch service! It seems like our team knocked it out of the park, and we couldn’t be happier. If you think of anything more you want to share or if there’s a specific moment that stood out, don’t hold back—our ears are wide open! Here’s to more great experiences ahead!
Vérifié ClientWe appreciate you sharing your experience. It's always a bummer when someone plays hide and seek with responsibility, but we're glad we could help turn that frown upside down! It’s wonderful to hear that your car became the belle of the ball again, looking spotless and fabulous. We take pride in our team's communication and courteous service, and it’s great to know it made a positive difference for you. Here's to your car shining like a new penny on the road!
Vérifié ClientWe appreciate you taking the time to share your experience! It sounds like our team really rolled out the red carpet for you—complete with a walk-around and all. We're glad our tech could keep you in the loop and help you save some cash while ensuring you were satisfied with the work. Recommendations from happy customers like you keep us motivated! Here's to more great experiences ahead.
Vérifié ClientWe appreciate your feedback! It sounds like our team managed to pull off a flawless performance—like a well-rehearsed ballet, but with less tutus and more tech. We're delighted to hear that you found our prices and communication to your liking. If only every transaction was as smooth as yours! Looking forward to helping you out again.
Vérifié ClientIt's fantastic to hear that you've had such a positive experience with us! We aim to make your car look as perfect as a freshly polished diamond, and it sounds like we hit the mark again. We're also glad that the interior cleaning was a delightful surprise—who doesn’t love a little extra sparkle? We're looking forward to helping you with those pesky dents next time. Just consider us your car's personal spa, always ready to make it shine!
Dear Cheryl,
I am very sorry for your experience.
We do all we can to provide a safe and proper repair. We are not able to control the length of time for the repairs when working with insurance companies and back ordered parts.
I did reach out to Classic Rental to understand the situation with the outstanding rental bill. I was made to understand the Classic attorney was following up with the insurance company as well as the insured (the party at fault).
I did not see any other communication via email, phone, or text message from you. I would have been happy to follow up. Classic Rent a Car confirmed you were NOT charged for the $1800 rental balance.
Regardless, of the email to Travelers, DCR communicated very thoroughly throughout the process of your vehicle repairs. There are timelines for everything that was being done.
Your vehicle was diagnosed in a timely manner and because of backorder parts and waiting on the insurance company to review the supplement the length of time you were in the rental would not have changed.
It is the responsibility of the insurance company and the party at fault for payment for the rental. That is the reason I suggested filling out the Ohio Insurance Complaint form.
Please know I am very passionate about our industry and do my best to provide excellent service. There was no intention to not communicate. I am grateful you are not made responsible for the outstanding rental.
Pam
DCR Systems, LLC
I am very sorry for your experience.
We do all we can to provide a safe and proper repair. We are not able to control the length of time for the repairs when working with insurance companies and back ordered parts.
I did reach out to Classic Rental to understand the situation with the outstanding rental bill. I was made to understand the Classic attorney was following up with the insurance company as well as the insured (the party at fault).
I did not see any other communication via email, phone, or text message from you. I would have been happy to follow up. Classic Rent a Car confirmed you were NOT charged for the $1800 rental balance.
Regardless, of the email to Travelers, DCR communicated very thoroughly throughout the process of your vehicle repairs. There are timelines for everything that was being done.
Your vehicle was diagnosed in a timely manner and because of backorder parts and waiting on the insurance company to review the supplement the length of time you were in the rental would not have changed.
It is the responsibility of the insurance company and the party at fault for payment for the rental. That is the reason I suggested filling out the Ohio Insurance Complaint form.
Please know I am very passionate about our industry and do my best to provide excellent service. There was no intention to not communicate. I am grateful you are not made responsible for the outstanding rental.
Pam
DCR Systems, LLC
Vérifié ClientIt's wonderful to hear that our team made you feel right at home and that you left with confidence in the repairs! We aim to ensure that our customers know exactly what to expect, so we're glad it resonated with you. If only our cars could talk back – imagine the stories they would tell us while we work on them! We appreciate your business and hope to keep your car happy on the road.
Vérifié Client
Vérifié Client
Vérifié Client
Vérifié ClientWe're delighted to hear that you had a great experience with us! Our team takes pride in providing helpful, patient, and top-notch service in a timely manner. Thank you for taking the time to share your positive feedback!
Vérifié Client