I feel the Ciocca Promise is more bait and switch than anything. One of the reasons I purchased my 2nd Subaru Crosstrek from Ciocca was because of this promise.
My vehicle was scratched and needed repair. This falls under comprehensive and my deductible is $250. If you take the vehicle to Ciocca Collision, the Ciocca Promise waives the deductible. I should have had NO OUT-OF-POCKET expense. When I went to pick up the car, the lady at the desk charged me $250. She told me the Ciocca Promise was only good for and animal hitting my car! Seriously, are you kidding me?
I even called to "confirm" the deductible would be waived prior to scheduling the appointment. I was told YES, the deductible would be waived up to $500 AND they knew the exact damage that was done to the car!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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Vérifié Client
My vehicle was scratched and needed repair. This falls under comprehensive and my deductible is $250. If you take the vehicle to Ciocca Collision, the Ciocca Promise waives the deductible. I should have had NO OUT-OF-POCKET expense. When I went to pick up the car, the lady at the desk charged me $250. She told me the Ciocca Promise was only good for and animal hitting my car! Seriously, are you kidding me?
I even called to "confirm" the deductible would be waived prior to scheduling the appointment. I was told YES, the deductible would be waived up to $500 AND they knew the exact damage that was done to the car!