Vérifié ClientWe appreciate your feedback and certainly understand the frustration stemming from the unexpected supplemental charges and the prolonged repair timeline. We recognize that the lack of communication definitely added to your frustration. Be assured, we are committed to improving our processes and ensuring that future experiences are more streamlined. Your feedback is valuable in helping us refine our customer service approach. We appreciate your patience throughout this ordeal and sincerely apologize for any inconveniences caused.