There work to repair the car was excellent. However, the drop off and pick up process with them was a disaster. Although promised, they never made the necessary arrangements to have the car picked up at the dealership nor have the rental car waiting. When the car was completed, they wanted me to come pickup the car as they had no one available to deliver the car.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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