I have never felt more taken advantage of in my life. It is hard for me to wrap my head around my awful experience. If zero stars were an option they would get it.
I had my car towed to this shop. They quoted me $313 to fix the control arm of my tire and axel. That is all I wanted fixed.
A couple of hours later they texted me a random picture and said there is more than what they could initially see and asked me to please give them a call. I called Joel and he told me that I need A,B,C,D done at the cost of $1112. I said that is more than the car is worth. He then asked me if I wanted to have a car or not. I need a car so I had no choice.
I go in to pick up the car and am told that they did not do A,B,C, and D. Instead, they thought it would be better to do E and F and did it for a slightly higher cost of $1157. Their not doing A,B,C and D meant that they LIED in telling me that it needed to be done in order for me to have a car. NONE OF IT NEEDED TO BE DONE for me to have my car - all that needed to be done was the original $313 worth of work.
Let's talk about the bait and switch - they fixed items of their choosing. That was certainly not authorized. I asked them why they didn't call me before changing course. The reason they did not call me to see if I would be OK with the new items instead of the old items is because they knew that I would not approve it and did not want any of this done. If they called and told me that they decided that E and F maintenance was more important for safety, I would have know that they lied about needing to do A,B,C, and D in order for me to have a car.
I expressed my upset and frustration to them. They did not care. Please steer clear.
Read the other reviews about them doing unnecessary, unauthorized work.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
I had my car towed to this shop. They quoted me $313 to fix the control arm of my tire and axel. That is all I wanted fixed.
A couple of hours later they texted me a random picture and said there is more than what they could initially see and asked me to please give them a call. I called Joel and he told me that I need A,B,C,D done at the cost of $1112. I said that is more than the car is worth. He then asked me if I wanted to have a car or not. I need a car so I had no choice.
I go in to pick up the car and am told that they did not do A,B,C, and D. Instead, they thought it would be better to do E and F and did it for a slightly higher cost of $1157. Their not doing A,B,C and D meant that they LIED in telling me that it needed to be done in order for me to have a car. NONE OF IT NEEDED TO BE DONE for me to have my car - all that needed to be done was the original $313 worth of work.
Let's talk about the bait and switch - they fixed items of their choosing. That was certainly not authorized. I asked them why they didn't call me before changing course. The reason they did not call me to see if I would be OK with the new items instead of the old items is because they knew that I would not approve it and did not want any of this done. If they called and told me that they decided that E and F maintenance was more important for safety, I would have know that they lied about needing to do A,B,C, and D in order for me to have a car.
I expressed my upset and frustration to them. They did not care. Please steer clear.
Read the other reviews about them doing unnecessary, unauthorized work.