UPDATE SAVE YOUR TIME, SANITY, AND MONEY—AVOID THIS PLACE AT ALL COSTS. I had to shorten this to fit, so here’s the condensed version:
I brought my 2006 Ford F-150 in for a transmission concern. Paid $135 for a diagnosis and was repeatedly told the transmission was fine—I “needed” a full rear end replacement instead. Quoted $2,200.
When the part arrived, it was wrong. The correct one cost $2,800. After installation, I was then told I actually needed a new transmission ($3,800). I went to Ford instead—who replaced the transmission and informed me the rear end was incorrect.
I returned, and they confirmed their mistake. Another rear end was ordered. Two weeks later, I’m told it’s fixed—but their tech broke my driver-side mirror.
They initially installed a replacement driver-side mirror incorrectly and it rattled while driving. They later fixed the installation, but it did not match the passenger-side chrome mirror. They couldn’t order a chrome replacement, so they installed another black mirror and then replaced the passenger-side chrome mirror with a black one so both sides would match—leaving the truck with mismatched original spec and no chrome mirrors.
Only when picking up the truck after all of this did I learn how the transmission was originally deemed “fine”—the tech said he listened to it with a stethoscope. That is not a proper diagnosis. Standard procedure includes scanning for codes, checking fluid condition/level, and road testing to evaluate shifting performance.
Aside from a friendly staff, this was the worst repair experience I’ve ever had. Complete incompetence from start to finish. Don’t say you weren’t warned.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
I brought my 2006 Ford F-150 in for a transmission concern. Paid $135 for a diagnosis and was repeatedly told the transmission was fine—I “needed” a full rear end replacement instead. Quoted $2,200.
When the part arrived, it was wrong. The correct one cost $2,800. After installation, I was then told I actually needed a new transmission ($3,800). I went to Ford instead—who replaced the transmission and informed me the rear end was incorrect.
I returned, and they confirmed their mistake. Another rear end was ordered. Two weeks later, I’m told it’s fixed—but their tech broke my driver-side mirror.
They initially installed a replacement driver-side mirror incorrectly and it rattled while driving. They later fixed the installation, but it did not match the passenger-side chrome mirror. They couldn’t order a chrome replacement, so they installed another black mirror and then replaced the passenger-side chrome mirror with a black one so both sides would match—leaving the truck with mismatched original spec and no chrome mirrors.
Only when picking up the truck after all of this did I learn how the transmission was originally deemed “fine”—the tech said he listened to it with a stethoscope. That is not a proper diagnosis. Standard procedure includes scanning for codes, checking fluid condition/level, and road testing to evaluate shifting performance.
Aside from a friendly staff, this was the worst repair experience I’ve ever had. Complete incompetence from start to finish. Don’t say you weren’t warned.