John said talked to Rob, he was very good, explained everything to him, positives and negative, and he made a choice. He said so far so good, he worked out a deal for him, he left the vehicle there. He was good and they did the best they could.
Had the car checked for a brake squeak. Charged $30 and told I needed front pads. Price would be 150.00. Brought
Car I couple days later. After the brakes were installed I was called and told the noise was in the rear and needed to shave the pad. Quoted another 70.00. Picked up the car and the total bill was 260.00 which was 30 more than quoted. 10-14 days later the squeal came back and is still there. I have had a good experience with this shop over the years but this was not one of them.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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