I am finally getting around to posting my experience at Causeway Ford, so here goes.
I brought my 22 month old Ford F150 into Causeway Ford Service Dept, as there was a minor whistling sound. I figured potentially a part got loose, or a belt might've went, but nothing major in a 22 month old truck that I paid in the mid 40's for.
To my surprise, I got a call from the service dept cashier informing me my engine is seized and it was going to be a $12,000 repair.
A 2 year old car should not need a new engine.
That is when I spoke to Chris Thorn manager of the service dept. He couldn't inform me where the oil was leaking from or how the engine could've possibly been seized, but informed me based on the technical service bulletin this is what his mechanic recommended.
After explaining the circumstance to a family friend who owned an engine repair company, he advised me to get the car towed out of the dealership because the car's symptoms did not match a seized engine.
Chris Thorn threatened that I'd be ineligible for Ford Service Assistance if my car left the lot, and seemed more concerned about connecting me to a Causeway Ford sales associate rather than helping me understand where the oil was coming from.
So I took my chances and got the car towed.
It took 5 minutes and a $10 plastic oil pan drain plug to be fixed, which was cracked due to being over tightened at my last oil change.
How a professionally trained mechanic could tell someone they have a seized engine and blindly revert to a technical service bulletin (diagnostic guide for mechanics relating to known issues before recall) when there is $12,000 on the line for a customer is beyond me.
Of course, once finding out it was only a plastic drain plug that needed to be swapped out, I called Chris Thorn back to inform him of the news.
I was quickly told that is only a temporary fix and it is inevitable my engine will fully seize in the near future.
I'm happy to report 26 months and 130,000 miles post cracked drain plug, my car has not had any engine issues!
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I brought my 22 month old Ford F150 into Causeway Ford Service Dept, as there was a minor whistling sound. I figured potentially a part got loose, or a belt might've went, but nothing major in a 22 month old truck that I paid in the mid 40's for.
To my surprise, I got a call from the service dept cashier informing me my engine is seized and it was going to be a $12,000 repair.
A 2 year old car should not need a new engine.
That is when I spoke to Chris Thorn manager of the service dept. He couldn't inform me where the oil was leaking from or how the engine could've possibly been seized, but informed me based on the technical service bulletin this is what his mechanic recommended.
After explaining the circumstance to a family friend who owned an engine repair company, he advised me to get the car towed out of the dealership because the car's symptoms did not match a seized engine.
Chris Thorn threatened that I'd be ineligible for Ford Service Assistance if my car left the lot, and seemed more concerned about connecting me to a Causeway Ford sales associate rather than helping me understand where the oil was coming from.
So I took my chances and got the car towed.
It took 5 minutes and a $10 plastic oil pan drain plug to be fixed, which was cracked due to being over tightened at my last oil change.
How a professionally trained mechanic could tell someone they have a seized engine and blindly revert to a technical service bulletin (diagnostic guide for mechanics relating to known issues before recall) when there is $12,000 on the line for a customer is beyond me.
Of course, once finding out it was only a plastic drain plug that needed to be swapped out, I called Chris Thorn back to inform him of the news.
I was quickly told that is only a temporary fix and it is inevitable my engine will fully seize in the near future.
I'm happy to report 26 months and 130,000 miles post cracked drain plug, my car has not had any engine issues!
No Thanks to Chris Thorn.
Avoid this place.