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Catalpa Street Garage

Score moyen
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(42 Avis)
82
Écrire un avis
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Détails du score

5 stars
90%
4 stars
2%
3 stars
7%
2 stars
<1%
1 star
<1%

Tendance des 30 derniers jours

Entreprise inactive

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
82
Score NPS ®

Détails de l'entreprise

À propos

We are your BMW and MINI service and repair dealership alternative in the Santa Cruz area. Family Owned and Operated for over 40 years! We are your BMW and MINI service and repair dealership alternative in the Santa Cruz area. Family Owned and Operated for over 40 years!

Catégories
Entretien de la voiture, Réparation automobile européenne, Smog
Contact
(831) 464-2269
Closed
Heures d'ouverture

Heures d'ouverture

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Heure du Pacifique (É.-U. et Canada)
2844 Soquel Avenue Santa Cruz, CA 95062
Obtenir des directions
Catalpa Street Garage's Avis
Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5Évaluation globale 4,8/5
4,8
(42 Avis)
Écrire un avis
Avis récents
LW
Linda W.
Santa Cruz, CA
BMW 3 Series
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2022
client vérifiéVérifié Client
9
Correct diagnosis
Timely and courteous service.
Victor L. de Catalpa Street Garage a répondu le 02/17/2022 05:07 PM

Linda, Than you for the review.

MA
Marcia A.
Santa Cruz, CA
BMW 5 Series
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/24/2022
client vérifiéVérifié Client
10
A+++++
I always appreciate Catalpa’s prompt and professional service. The entire staff is well trained and always helpful in their diagnosis and possible solutions to problems as they arise.
Victor L. de Catalpa Street Garage a répondu le 01/27/2022 05:09 PM

Marcia, 
Thank you for the review. We appreciate the opportunity to service  your vehicle and hope to continue.

Client vérifié
Santa Cruz, CA
BMW 3 Series
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/10/2022
client vérifiéVérifié Client
10
Treats me kindly like family!
Masters of their field and business-wise! Smart, well-informed, deep and broad base of knowledge; patient, polite; attune to my needs and treat both myself and my vehicle with respect!
Victor L. de Catalpa Street Garage a répondu le 01/14/2022 07:53 AM

Thank you for the kind words. Our goal is to always treat our cutomers as if they were family.

WP
Wayne P.
Scotts Valley, CA
BMW 5 Series
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2022
client vérifiéVérifié Client
10
Very easy to work with
Excellent. I have used Catalpa St for many years. I highly recommend them for BMW service.
Victor L. de Catalpa Street Garage a répondu le 01/10/2022 04:14 PM

Thank you for the Review. We appreciate the opportunity to allow us to service your vehicle.

JS
Jo S.
Santa Cruz, CA
BMW 3 Series
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/03/2022
client vérifiéVérifié Client
10
Catalpa Street Garage
Very satisfied with friendliness and thoroughness of staff. Feel very fortunate to have an excellent BMW repair service here in town.
Victor L. de Catalpa Street Garage a répondu le 01/05/2022 08:01 AM

Jo, 
Thank you for the review. We really appreciate the opportunity to service your vehicle.

SB
Susan B.
Santa Cruz, CA
BMW 3 Series
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/23/2021
client vérifiéVérifié Client
10
My aged 323 BMW overheated and needed a new thermostat and fan
I have been having my car serviced at Catalpa since I first owned it. I have never been disappointed. They are honest and recommend service when it is needed. If something can wait, they let me know when I should do it. Don’t use the BMW dealership ever! They will take advantage if they can. I highly recommend Catalpa!
Victor L. de Catalpa Street Garage a répondu le 01/05/2022 07:59 AM

Susan, 
Thank you for the kind words. Honesty is one thing we rely heavily upon, all our customers are treated like family.

AD
Aaron D.
Aptos, CA
BMW M3
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/10/2021
client vérifiéVérifié Client
10
Vic, Ernesto and Isaiah were all wonderful to work with today as they usually are
Vic, Ernesto and Isaiah were all wonderful to work with today as they usually are. Appreciate their professionalism and attention to detail. Kind regards -aaron d
Victor L. de Catalpa Street Garage a répondu le 12/10/2021 03:23 PM

Aaron, thank you for the review. We always try to do our best and perform the best we can for our customers.

JS
Jeff S.
Castroville, CA
BMW 3 Series
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/03/2021
client vérifiéVérifié Client
7
Decent but could be better.
A good shop let down in this case by how many times the car has been in it over the past 9 months to fix the brakes. It has been costly and not completely resolved. However, even the factory dealer has been unable diagnose the exact cause of the problem. And, they are far more expensive.
Victor L. de Catalpa Street Garage a répondu le 12/06/2021 08:12 AM

Jeff, 
I am sorry you for the inconvenience. If there is any way we can resolve this just let me know.

KH
gravatar
Ken H.
Santa Cruz, CA
BMW 3 Series
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/03/2021
client vérifiéVérifié Client
8
Great customer service.
Great care for my car.
Victor L. de Catalpa Street Garage a répondu le 12/06/2021 08:12 AM

Thank You Ken.

JB
gravatar
Joanne B.
Watsonville, CA
BMW 3 Series
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/20/2021
client vérifiéVérifié Client
10
Excellent.
The diagnosis and repair of my brake problem was done quickly. I'll keep Catalpa as go to garage.
Victor L. de Catalpa Street Garage a répondu le 11/22/2021 08:02 AM

Joanne, we appreciate the great review. Our customers are like our family. We always try our best to offer the best service experience.

PC
Patty C.
Boulder Creek, CA
BMW X3
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/10/2021
client vérifiéVérifié Client
10
Efficient and knowledgeable
My older BMW issue was quickly diagnosed and repaired. Very accommodating staff. I recieved updates as work progressed and felt the fee was appropriate.
Victor L. de Catalpa Street Garage a répondu le 11/10/2021 03:59 PM

Patty, thank you for the review. We appreciate your trust on us and hope to continue being your service shop of choice.

Client vérifié
Santa Cruz, CA
MINI Cooper Countryman
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/04/2021
client vérifiéVérifié Client
10
Excellence like home!
Stand-out courtesy! All staff seem happy, caring in their work. They assess repair needs before they become an emergency, allowing me to plan in budget. Been with new ownership since they have been on Soquel. Couldn’t be happier!
Victor L. de Catalpa Street Garage a répondu le 11/05/2021 10:48 AM

Thank you for the kind words. We appreciate you alowing us to service the MINI.

JH
gravatar
Jesee H.
Capitola, CA
BMW 3 Series
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/02/2021
client vérifiéVérifié Client
10
Client for 20 years. Still going strong.
My family has been using Catalpa st garage since the early 2000’s when we brought in our ancient pair of 80’s 735i’s. Still going to them today for my 2017 340ix. The staff has changed over the years, the cars they service have changed, but the quality of service and cost has always remained. Big shout out to Ernesto for always thoroughly explaining the work being done. They’ll fix most cars, but if you’re trying to do research on where to bring your BMW, stop here and just go. They speak BMW.
Victor L. de Catalpa Street Garage a répondu le 11/03/2021 04:38 PM

Thank you for the review. We appreciate you allowing us to continue servicing your vehicle.

DD
Diane D.
Aptos, CA
MINI Cooper Hardtop
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/01/2021
client vérifiéVérifié Client
10
Excellent. Replaced the battery quickly.
As usual, you met my needs. We trust you to provide excellent service for our Cooper.
Victor L. de Catalpa Street Garage a répondu le 11/03/2021 04:51 PM

Thank you for the review.  Our goal is to provide the best service for our customers.

KC
Keith C.
Capitola, CA
BMW 6 Series
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/21/2021
client vérifiéVérifié Client
10
Excellent service
The staff was friendly and knowledgeable. Customer service was exceptional.
Victor L. de Catalpa Street Garage a répondu le 10/22/2021 08:26 AM

Keith we appreciate the review and allowing us to service your vehicle.

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