Delays in getting parts took repairs longer than expected, making coordinating rental coverage and insurance companies a major problem
Repairs took longer than expected and there were a number of communication break downs between my insurance company, the company of the person at fault for the crash, and the amount of time and money I had to put out of pocket and follow up on. I understand there were challenges with getting parts for my vehicle, but I had to be proactive throughout the experience to coordinate everything from rental extension to dealing with each insurance company. State Farm is the worst in this whole experience.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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