Carsmart kept me informed through daily updates. Handled communications with insurer and the quality of the repair work was great
KD
Karen D.
SUBA Outback Limited
04/18/2023
Vérifié Client
10
Folks did a fantastic job and were very polite and professional.
I would send folks to this repair shop without hesitation. Good people and good job
MR
Matthew R.
SUBA Impreza Wagon Sport Premium w/Continuously Variabl
08/16/2022
Vérifié Client
10
Awesome customer service and body work!
Highly recommend this body shop. I went there years ago when it was Brown's but hadn't had a reason to go back until now. This CarSmart is awesome. Ivye is a delight to work with. I received a text every couple days with updates and the work was done on time and the quality was exceptional. 10/10
good place to get my car all fixed up. was nice for them to clean the inside of my car
CW
Coleman W.
SUBA Outback Premium
04/28/2022
Vérifié Client
2
Slow progress, minimal communication, and poor repair
Unfortunately, this one did not go well. The car sat there for a week before I had any communication from CarSmart. Then they didn't let me know when the first bumper they got in was the wrong one. They delayed my pick up at the very last minute, to 3 days later, and when I finally got my car back, the repair (a new bumper, newly-painted) had a small scratch and dent and dark black mark (white bumper).
JS
Jeff S.
SUBA Outback Limited
03/15/2022
Vérifié Client
10
Great Service and work.
Excellent quality of work on the vehicle. Very nice staff and excellent job of keeping me posted on the progress of work.
WJ
Whitney J.
SUBA Forester Limited Automatic PZEV
03/11/2022
Vérifié Client
10
Great service, great people!
This place has some of the best customer service I have ever experienced. This is especially true considering how frustrating I imagine it can be these days dealing with expectant customers and extended service times as they wait on parts. I travel for work, and they arranged for my car to be brought to their location for me. They kept me updated regularly via text and their online service page. They even finished a bit earlier than expected. Fingers crossed I never need collision repair again, but for anyone who does, I would 1000 out of 10 recommend. Thank you so much to Ivy, Cathy, Bonnie, Adam, and Jason for facing my anxiety head on and answering all of my calls and questions with professionalism and courtesy. Haha. I appreciate you all!
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
Attention
Nous utilisons des témoins pour personnaliser le contenu, activer certaines fonctionnalités et suivre les analyses du site à des fins de marketing. Vous consentez à nos témoins si vous continuez d'utiliser ce site Web.
Vérifié Client
