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SureCritic / Carbone Collision Center
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Carbone Collision Center

Score moyen
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(16 Avis)
71
Écrire un avis

Détails du score

5 stars
72%
4 stars
19%
3 stars
2%
2 stars
2%
1 star
2%

Tendance des 30 derniers jours

Entreprise active

ReScore les Avis™

ReScore
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
Avis original
Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5Évaluation globale 0,0/5
0
Total des ReScores™
-
Moyenne de ReScore™
71
Score NPS ®

Détails de l'entreprise

Catégories
Contact
(315) 736-1275
Aucune heure d'ouverture fournie

Heures d'ouverture

* Aucun Fuseau Horaire Fourni
5718 Horatio St Utica, NY 13502-1016
Obtenir des directions

Affiliations

Carbone Collision Center's Avis
Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5Évaluation globale 4,6/5
4,6
(16 Avis)
Écrire un avis
Avis récents
RR
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Raymond R.
Marcy, NY
Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5Évaluation globale 1,0/5
02/05/2025
0
Out of control staff
There’s an absolute clown named Mike working there. I brought my car there for a quote regarding damage from an accident. It took them a few days, no big deal. I left the car there for a few days extra while i was waiting for the insurance company to give me them the go ahead to fix it. And today the clown Mike called and told me I need to come pick up my car or he would have it towed. Zero conversations took place prior to this call. And that was his opening statement. What an unprofessional place. Safe to say I’ll bring it to a better place to get the work done
Mike H. de Carbone Collision Center a répondu le 02/05/2025 04:16 AM

 Clear communication is essential in our line of work, and it’s concerning to hear that you felt caught off-guard. Your feedback is crucial in helping us improve, and we hope to turn any future experiences into something more positive. If you’d like to discuss this further, don’t hesitate to reach out.

DV
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Debra V.
Subaru Outback
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/31/2025
client vérifiéVérifié Client
9
Very nice customer service
You made things easy and less stressful for me thank you
DI
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Dave I.
Subaru Legacy
Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5Évaluation globale 2,0/5
01/15/2025
client vérifiéVérifié Client
1
WAY too much for the tow
Charged $385 for about a 5 mile tow.
Mike H. de Carbone Collision Center a répondu le 01/23/2025 08:40 AM

we sublet our towing to an outside vendor.  We do not come up with pricing nor do we have any control on what they charge. i apoligize for any inconvience this may have caused

JT
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Jonathan T.
Subaru Forester
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/10/2024
client vérifiéVérifié Client
8
Great people to work with!
Any issues no matter how small after repairs where dealt with a smile and quickly to remedy! Thank you for getting my car back out onto the road :)
HH
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Heather H.
Subaru Legacy
Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5Évaluation globale 3,0/5
12/23/2023
client vérifiéVérifié Client
7
Repair took longer that told
8 days instead of 4/5
Mike H. de Carbone Collision Center a répondu le 12/31/2023 05:38 AM

Thank you for bringing your car to Carbone Collision Center for repair. We apologize for the delay in getting your vehicle back to you. We value your time and satisfaction and will be sure to improve our timeline for the future.

SA
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Sarah A.
Subaru Ascent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
11/17/2023
client vérifiéVérifié Client
10
Easy and transparent process
Carbone Collision Center makes getting car repairs and processing insurance easy and transparent. I like getting text message updates about my vehicle repairs and ease of communication when I call. The technicians do a great job because the car came back super clean and good as new!
TT
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Thomas T.
Subaru Legacy
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
10/16/2023
client vérifiéVérifié Client
10
Auto body repair
The entire repair process was simple. Always informed on where my vehicle was at in the process. Excellent work
LW
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Laird W.
Subaru Forester
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
09/25/2023
client vérifiéVérifié Client
9
Made an upsetting situation bearable
Scheduling was as simple as giving them a call and if the car hadn’t been semi drivable, they would have picked it up. As soon as the estimate was created and our insurance approved it, parts were ordered and work started. Even with parts delivery, the whole process took 1 month. The work appears to be very good and the front desk staff were extremely pleasant.
KR
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Kimberly R.
Subaru Legacy
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
07/13/2023
client vérifiéVérifié Client
7
Good service
Very nice and helpful.
RA
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Rachel A.
Subaru Forester
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
06/08/2023
client vérifiéVérifié Client
10
Carbone collision center
Very knowledgeable staff. Made the process easy and finished repairs ahead of schedule.
WL
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William L.
Subaru Ascent
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
03/22/2023
client vérifiéVérifié Client
10
Auto body repair
My car was repaired beautifully and in a timely manner. The service desk was very kind and helpful.
SP
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Sidik P.
Subaru Forester
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/17/2023
client vérifiéVérifié Client
10
Customer service
Staff was very knowledgeable and concise with schedule and returning my vehicle to me in no time. Thank You
LN
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Lorne N.
Subaru Forester
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
01/06/2023
client vérifiéVérifié Client
10
I just did
I just sent a review!
GG
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Gail G.
Subaru Forester
Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5Évaluation globale 5,0/5
12/15/2022
client vérifiéVérifié Client
10
Car repair
The interior was cleaned. Surprise to me as I did not expect this as I brought it in due to outer damage
NF
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Neftali F.
Subaru Outback
Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5Évaluation globale 4,0/5
10/20/2022
client vérifiéVérifié Client
8
Subaru outback
Work was done on my front end and when I got the vehicle back I was experiencing dashboard lights staying on. Awaiting resolution for this problem.
1-15 sur 16 résultats
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