Purchased a new 2023 model from Cambridge VW, but encountered multiple issues still under warranty. Despite clear evidence, the dealership failed to resolve these problems adequately. The service experience was disappointing, with a lack of accountability and poor quality work. Front-end staff were pleasant, but overall, the dealership's inability to effectively address warranty concerns has significantly impacted my confidence in their service.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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