Laurie said the business fixed her vehicle beautifully but the repair took longer than anticipated. The repair wasn't ready until 3 weeks after the promised date due to a parts delay and they failed to update her. She suggested the staff work on their customer service skills. She said the mechanic was phenomenal and she would refer people to this business.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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