Quality work but unsatisfactory customer due to lack of accountability
The shop did a great job as far as I can tell. But in their unwillingness to take responsibility for tear on my from driver seat and with no way for me prove or disprove if the damage was present before I took it in (I doubt it was present) or whether it occurred during their intake process and their lack of accountability is a sign of poor consideration for the consumer.
Net Promoter® NPS®, NPS Prism® et les émoticônes associées au NPS sont des marques déposées de Bain & Company, Inc., Satmetrix Systems, Inc. et Fred Reichheld. Net Promoter Score™ et Net Promoter System™ sont des marques de service de Bain & Company, Inc. et Fred Reichheld.
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