Vérifié ClientWe appreciate you taking the time to bring your concerns to our attention, and we can certainly understand how frustrating this situation must be. As we discussed on the phone, we identified a detailing product that was in use that week that unfortunately was defective and affected the plastic trim on a few cars that it was used on. Our attempt to restore those parts did not work 100% so we are happy to work with you to replace them. Rest assured, your experience is important to us, and we want to get this sorted out. We want to resolve this problem for you as quickly as possible. Thanks for giving us the opportunity to address this for you and your understanding that our employee who you left messages for was out of the office that day.
